FAQ
Account management and security
- How do I link my OKX account to OKX TR account?Published on Mar 3, 2026Updated on Mar 16, 20262
- Why is my account restricted and what should I do?Published on Feb 27, 2026Updated on Mar 16, 202629
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 13, 20269
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Mar 16, 202643
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202515
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Mar 19, 202645
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Feb 12, 2026247
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025191
- Passkey FAQPublished on Mar 19, 2025Updated on Mar 4, 2026116
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Feb 3, 202618
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 12, 202617,503
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202568
- How do I download my account statements?Published on Nov 6, 2024Updated on Mar 4, 202673
- Sub-account update methods and FAQPublished on Sep 29, 2024Updated on Mar 13, 202618
- How do I view my account information?Published on Jun 18, 2024Updated on Mar 23, 2026110
Showing 1-15 of 39 articles