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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026434Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026218How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,036How do I set Take Profit and Stop Loss (TP/SL) in futures trading?
Set take profit and stop loss on your position Go to your trading page, go to Open positions > +Add under TP/SL You can choose different types of take profit and stop loss (partial position, entire positions, trailing stop) according to your needs. Select Confirm once you completed the setup Wha't the defination of the TP/SL terms? Trigger Price: the price that activates your take-profit (TP) or stop-loss (SL) order.Published on Mar 20, 2023Updated on Feb 2, 202674How do I buy and sell crypto with a third party?
Most of the settlement is done on-chain and it takes between 1-30 minutes, depending on the network. Some providers settle off-chain, directly from OKX. You will receive your crypto once the payment is completed.How can I check my order status? You can check your order status on the order page. Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on Sep 5, 2023Updated on Apr 6, 2026674USDG Convert Fees Change Announcement
Go to Asset under Earn. Select USDG to view your rewards. Go to Earn under Explore. Select USDG to view your rewards. FAQ When and how are rewards distributed? Rewards are distributed every Wednesday directly to your funding account. How are rewards calculated? OKX takes the lowest hourly snapshot balance of each day as your eligible balance for that day's rewards.Published on Feb 20, 2026Updated on Feb 21, 20264How do I add funds into my Pay balance?
Some of the user's existing assets might be protected or locked.3. How long does it take for USDC/USDT/USDG transferred from my exchange account to arrive in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.4. Can I cancel an "Add from exchange account" transfer after submitting it? No, users aren't allowed to cancel after submission.Published on Apr 28, 2025Updated on Apr 17, 202674Why can't I join or claim rewards from a campaign?
New campaigns are launched regularly, so please check the Campaign Center for additional opportunities.How long does it take to receive my campaign reward if I am eligible? The time it takes to receive your campaign bonus depends on the campaign type and its terms. Generally: Referral Program Inviters will receive rewards once their invitees complete the required tasks. Rewards are typically subject to a 14-day lock-up period. You must claim your reward before the campaign period ends.Published on Jun 10, 2025Updated on May 13, 202614,649How do I effectively execute a trade with precision?
We offer several compelling features to enhance your trading experience and facilitate trading on the go. They're as below:Go Fullscreen charting mode on your app Enable Fullscreen mode to avoid restricted views when charting on the app.Published on Jun 21, 2024Updated on Apr 24, 202669How do I close lead trades with a limit order and custom amount?
You can find out more in this article.How do I set a take profit and stop loss? Go to your ongoing orders to set a TP/SL. You can set the TP and SL trigger price. The amount will be the same as the related ongoing order.How does a copy trader sell assets or close positions? Copy trader orders will replicate the orders of the lead trader they are copying.Published on Dec 5, 2023Updated on Feb 9, 20262,263How do I create a DEX trading wallet?
On some chains, for example, BNB or Base, your first transaction may require you to pay gas fees. Activation complete: once the wallet is created successfully, you can start trading on supported chains.How do I manage the Passkey for my DEX trading wallet? Go to the User Center in the top Menu > Security Settings > Passkeys > DEX. Note: You can rename or delete Passkeys in this section. If only one Passkey remains, it cannot be deleted.What important item I should take note of?Published on Jan 29, 2026Updated on Jan 29, 20261How do I create a DEX trading wallet?
On some chains, for example, BSC or Base, your first transaction may require you to pay gas fees. Activation complete: once the wallet is created successfully, you can start trading on supported chains.How do I manage the Passkey for my DEX trading wallet? Go to the User Center in the top Menu > select User Center > select Security > select Passkeys from the Authentication methods category. Note: You can rename or delete Passkeys in this section.Published on Oct 1, 2025Updated on May 13, 202624Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on Feb 27, 2026Updated on May 8, 2026578How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on May 5, 202696How do I conduct spot trading?
Go to the OKX website > Select Trade > Spot 2. Tap Trading data, then you can view Money flow breakdown, Net money flow, and Taker buy/sellPublished on Mar 20, 2023Updated on May 12, 2026212