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What should I do if I made a P2P payment mistake when buying crypto?
If you overpay, contact the merchant to request a refund if the crypto hasn’t been released, or submit a dispute if the crypto has already been released. If you underpay, contact the merchant to make a supplementary payment. If you paid to the wrong account, coordinate with the merchant to release the crypto if they received the funds, or contact OKX Assistant.What should I do if I overpay?What...Published on 20 Mar 2023Updated on 27 Apr 2026319Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...Published on 16 Oct 2024Updated on 24 Oct 202556What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on 30 Jun 2022Updated on 12 Feb 202696How do I start trading cryptocurrency on OKX with Smart Trading?
Select your preferred cryptocurrency and fill up its details For example, if you choose ETH, OKX will generate a new ETH deposit address, which is where you'll send your ETH. You'll also be able to see deposit-related warnings or alerts as well as minimum amounts. Deposit-related alerts appear once you've selected your cryptocurrency You can also visit the Order center by selecting the option from the submenu. This is where you can view and download your trading and account history.Published on 7 Apr 2024Updated on 11 May 202675How do I analyze the DEX label?
DEV burnt token The developer wallet recently burned a portion of the token supply, permanently removing it from circulation. In event Tokens are active. Community takeover Taken over by the community; the project has been taken over by the community. DEX Screener Paid This token has received the following paid services: accelerated promotion, updated token information, paid advertising.Published on 28 Jan 2025Updated on 3 Dec 202552USDG on X Layer FAQ
X Layer offers a 4.1% APY rewards program on USDG holdings, where USDG rewards are earned daily and claimable every week. To participate: Hold USDG on X Layer via OKX Wallet Connect your Wallet to Exchange to activate the rewards program Claim your rewards on Wallet under the USDG token page Note: the rewards program isn't available to customers in USA, UK, EEA, Brazil, Australia, UAE, Turkey, and Singapore. 3. What makes USDG different from other stablecoins in terms of safety and compliance?Published on 21 Oct 2025Updated on 18 Dec 202514OneFootball Credits Trade and Earn
Where any discrepancy arises between the translated versions and the English version, the English version shall prevail.Published on 9 Apr 2026Updated on 9 Apr 202621What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Deposits made to the old SEPA account after the update will be automatically rejected and refunded.Open Orders Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.Earn products Any active Earn products will be automatically redeemed before the system update.Published on 2 Jul 2025Updated on 17 Nov 2025169Supercharge your supercharts Terms & Conditions
Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.Published on 1 Oct 2025Updated on 30 Apr 202635Address type upgrade FAQ
What changes are being made to existing saved addresses after the address type upgrade? Withdrawal addresses have been simplified for easier use—there’s no longer a distinction between EVM and Universal addresses. Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats.Published on 26 Aug 2025Updated on 30 Dec 2025859Trade and Earn FAQ
Any withdrawals or P2P sell orders you make will cause your net deposit to be reset.Q: Why hasn't my net deposit been updated after I made a deposit? Page data is not updated in real time. If you have just made a deposit, please wait 10–15 minutes and then refresh the page. Net deposit only counts eligible deposits made after you enrolled in the campaign. Any deposits made to your account prior to enrollment will not be counted.Published on 30 Mar 2026Updated on 12 May 202610How do I prevent self-trade and improve my API trading efficiency and protection?
By reducing inadvertent self-trades, we guarantee accurate price discovery and reliable supply and demand data. This creates a more transparent trading environment, benefiting all market participants.Who can benefit from our Self-Trade Prevention? The Self-Trade Prevention feature caters to a wide range of traders on our platform.Published on 11 Jun 2024Updated on 3 Apr 202611Building RFQs
The other is to either select on the value in the "product" column" or tab "add leg" below the final leg of your strategy. Either of these will open up the product selection menu, where you can navigate to any product in your strategy and amend the leg in the same place where you found it originally.How do I use the risk analysis?Published on 30 Jun 2022Updated on 30 Apr 202630Why haven’t I received a reply from the blockchain project team?
For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on 17 Oct 2025Updated on 27 Jan 202613