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How do I submit my proof of address (POA) in Saudi Arabia?
Bank statements, payslips, utility bills and statements issued from the National Address portal must be issued within the past 3 months You can either submit a clear photo of the original POA or a PDF file. The address on the POA must match with the residential information you provided during signup.Published on Jun 12, 2024Updated on Jan 20, 2026224A beginner's guide to identity verification
I have multiple nationalities. Which nationality should I use to pass identity verification? For the best experience, try using the nationality that is most relevant to your identity.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID?Published on Sep 25, 2023Updated on Apr 30, 20266,469P2P sell crypto FAQ
Before selecting Received, check your receiving account (e.g. bank account) to confirm that the funds have been received. Don't release the crypto if you haven’t received the payment. Reach out to the buyer first.8. How can I cancel a sell order on OKX P2P Trading? If you haven't received the money and the buyer doesn't contact you or respond within a reasonable timeframe, you can raise an appeal.9. Are there any transaction fees on P2P Trading? OKX charges zero fee on P2P trading.Published on Sep 1, 2023Updated on Apr 24, 20261,118How can I protect myself from scammers?
Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash.Published on Aug 21, 2023Updated on Mar 3, 202612,192Buy crypto with cash (LATAM region) FAQ
Note: this is only applicable to first-time use. Select OK on the set-up announcement page After the process is completed, you'll be redirected back to the Buy page. Select Buy [Crypto Type] and select your preferred crypto. For example, USDT, BTC, ETH. You may proceed with your local bank transfer under the Pay with [payment method] option, as it is the only option available at this time.Published on Mar 17, 2026Updated on Apr 30, 2026How do I buy Bitcoin with Raast?
Individuals can use Raast through their bank accounts by linking their accounts to the Raast system and making transactions through their bank's online banking portal or mobile application.How to use Raast? To use Raast, you need to have a bank account with a bank that is connected to the Raast system.Published on Mar 12, 2024Updated on Mar 24, 2026222How do I raise a dispute when using P2P trading?
We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account.Published on Aug 22, 2023Updated on May 6, 20263,572How to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on Aug 22, 2023Updated on Mar 24, 20261,923How do I buy Tether (USDT) with Raast?
Raast employs cutting-edge technology such as blockchain and biometric verification to give banks and other financial institutions a quick, safe, and dependable method of transferring cash. It's intended to enhance the entire banking experience for clients while also allowing companies to function more effectively.How does one use Raast? To utilize Raast, one must have an active bank account that is connected to the Raast network.Published on Apr 4, 2024Updated on May 12, 2026344What should I do if I forget my OKX wallet password?
Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or privatePublished on Oct 28, 2022Updated on May 9, 202613,541What should I do if I encounter payment issues when buying crypto?
Note: it's recommended to make payments directly through the bank's official app or online banking, and avoid using third-party payment platforms where possible.The seller's payment information is invalid If the payment method provided by the seller is incorrect or invalid, such as an insufficient number of bank card digits or a garbled card number, resulting in the inability to make a payment. Contact the seller and ask them to resend the correct payment information.Published on Mar 24, 2023Updated on Feb 2, 2026368P2P buy crypto FAQ
Is it allowed to buy tokens through P2P trading using another person's bank account/payment method? No, as the users must use their own verified (real-name) bank accounts/payment methods for P2P transactions.Published on Sep 5, 2023Updated on Apr 6, 20261,128What's P2P marketplace vouchers?
You will see a clear breakdown showing: Original order amount — the cash amount before the voucher is applied Discount value — the amount deducted by the voucher Amount you pay — the final cash amount you are responsible for OKX P2P order details with voucher discount applied OKX P2P payment screen with bank transfer detailsI could see vouchers yesterday, but they're gone today — what happened? Vouchers are distributed on a first-come, first-served basis.Published on Apr 15, 2026Updated on Apr 19, 20263How do I manage my P2P settings?
You'll need to select the currency and your bank or payment system. Confirm this info with an authenticator, email, or SMS code, and select Add again. To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations.Published on Aug 22, 2023Updated on Mar 17, 20262,533Crypto available for withdrawal FAQ
Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team.Published on Jan 25, 2024Updated on May 12, 20263,689