FAQ

Deposit and withdrawal

What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Jun 10, 202591
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025377
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Apr 1, 202545
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on May 13, 20251,652
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Jul 23, 2025786
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Apr 1, 2025252
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on May 13, 2025238
What are untradable assets?
Published on Sep 26, 2023Updated on Aug 1, 20253,573
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Jun 27, 2025395
Travel Rule FAQ
Published on Jul 20, 2023Updated on Jun 11, 2025739
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Jul 14, 2025113
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202534
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202521
What should I do if I deposit BTC less than minimum amount?
Published on Oct 15, 2024Updated on Aug 8, 202524
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Apr 1, 202523

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