If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.

If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant? Log in to our site on the web select the Profile option and select Overview, before selecting Security Assistant in the pop-up panel. You can also select Profile option > Security Center > Security Assistant.

If the issue persists, please check and adjust your device’s time settings. You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine?

If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.

If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My card transaction was declined, but I still see money deducted. When will I get my refund?

If the issue persists after checking the above, please refresh the page or contact customer support for further assistance.What should I do if I encounter issues while trading? If you face any issues while trading on our platform, reach out to our chatbot via the Support Center for assistance. You can also access our extensive Help Center for FAQs and guides.

If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My card transaction was declined, but I still see money deducted. When will I get my refund?

We're here to assist you in resolving any persistent concerns.9. Where do I find my signalToken? Select your signal Details Open your signal details Find your signalToken in the alert messages10. Are orders below the minimum order size automatically rejected by the Signal Bot? Yes, if an order falls below the minimum order size, it'll be rejected.