All
FAQ
Announcements
Product documents
Income from staking and rewards
Why did I receive a Form 1099-MISC? You will receive a 1099-MISC if you earned $600 or more in staking rewards, bonuses, or airdrops during the 2025 tax year. Note: the IRS threshold for this form increases to $2,000 for the 2026 tax year.Published on Nov 4, 2025Updated on Feb 13, 2026FAQHow to transfer crypto from Coinbase to OKX?
Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase. Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ7What are Source of Funds (SoF) and Source of Wealth (SoW)?
/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on Dec 24, 2024Updated on May 12, 2026FAQ814How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,191How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ55Announcement from OKX regarding the delay of Hyperliquid (HYPE) listing
OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Nov 3, 2025Published on Nov 3, 2025Updated on Nov 17, 2025AnnouncementsWhy can't I join or claim rewards from a campaign?
If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.Published on Jun 10, 2025Updated on May 12, 2026FAQ14,633How can you protect yourself from a phishing attack?
Therefore, for any email that you receive from OKX, please confirm that the email addresses are either noreply@mailer1.okx.com , noreply@mailer2.okx.com which are OKX official sending mailbox addresses, and there may be additional numbers after the email address. Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com.Published on Aug 17, 2023Updated on Apr 17, 2026FAQ3,729OKX customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to exclude any participants from this promotion and/or cancel this promotion without notice. OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service, SourceForge Review Guidelines and Terms of Use for more information.Published on Aug 7, 2023Updated on Oct 8, 2025FAQ87Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm. The transfer is typically instant.Add funds via on-chain deposit (external wallet) Go to the Pay tab → Add funds → From external wallet.Published on Apr 20, 2026Updated on Apr 20, 2026FAQAnnouncement from OKX regarding the delay HYPE/USD for spot trading
In order to ensure normal trading, OKX has decided to postpone the listing of HYPE/USD. The specific listing time is as follows. HYPE/USD spot trading will open at 4:00 pm UTC on Nov 4, 2025. OKX team November 3, 2025Published on Nov 3, 2025Updated on Nov 17, 2025AnnouncementsWhy haven’t I received a reply from the blockchain project team?
Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on Jan 27, 2026FAQ13Announcement from OKX regarding the delay of USDG (Global Dollar) listing
OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to OKX Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team Jun 5, 2025Published on Jun 5, 2025Updated on Nov 17, 2025AnnouncementsWhat documents are accepted as proof of sources of funds from decentralized finance?
Identifying the proof of fund through the details on the Telegram walletNFT reselling Screen capture from the NFT marketplace or wallet displays the specific NFTs owned by you. Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid. Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership.Published on Nov 12, 2024Updated on Feb 9, 2026FAQ54How do I safeguard my Web3 wallet from fraudsters?
As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams? We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on Dec 13, 2023Updated on May 6, 2026FAQ1,015