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What can help prevent P2P crypto scams and protect my assets?
Learn more about how you can protect yourself from impersonation or phishing attacks here.3. Social engineering Another common P2P crypto scam is social engineering, where victims are baited into cancelling or authorizing transactions. For instance, scammers may claim that there's an issue with the victim's identity verification or account and request for the order to be cancelled after the funds have already been transferred.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,462What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ118How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to eight charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on May 13, 2026FAQ30How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on Aug 17, 2023Updated on Apr 17, 2026FAQ3,733How to prevent phishing emails?
The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3What should I do if facial recognition fails?
Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.Published on Oct 11, 2024Updated on May 11, 2026FAQ490How do I start onboarding as an institutional user?
Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform. Learn more on how you can check the status of your Institutional account application here.FAQBased on my company or institution type, what verification steps do I need to complete?Published on Oct 10, 2024Updated on Feb 2, 2026FAQ55What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Go to okx.com, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version.Published on Oct 1, 2025Updated on May 5, 2026FAQ3Quick Guide to AI Trading Bot
Too many indicators and periods can cause the AI to "lose direction," making it difficult to make decisive decisions. Choose only those that best fit your trading logic. Clarify Timeframe Usage Logic - Tell the AI how to use different periods, such as "primarily use 15-minute candlesticks for trading signal identification, with 4-hour candlesticks to assist in confirming overall trend direction."Published on Feb 2, 2026Updated on Feb 3, 2026Product documentationHow do I supercharge my trading with Alertatron's automated solutions?
Dedicated trading bots: for performance and security reasons, orders are executed on a dedicated and isolated trading engine instance. Trading groups Large group management: complex orders can be automated for trading groups with up to 200 clients. Isolated execution: large groups also benefit from isolated execution. Each of your clients' trades will run on their own isolated bot. Detailed data: separate log, event history, and individual PnL data are available for each client.Published on Mar 28, 2024Updated on Oct 8, 2025FAQ1How do I deposit USD or USDG with Bank transfer (ACH)?
How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits. Web: Find your deposit history under All deposits App: Find your deposit history on portfolio page9. I keep receiving errors when I am trying to add an account or start a bank transfer. What should I do? There could be many reasons why you receive an error code. But don't worry, we got you covered. If you encounter any errors, please contact our customer support team.Published on Jan 10, 2025Updated on May 11, 2026FAQ2What should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ11How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Below is how it achieves this: Taking advantage of market oscillations The bot excels in buying low and selling high during market oscillations, allowing users to capitalize on favorable price differentials. Earning range profit In a volatile market, the bot consistently earns range profit, increasing overall BTC holdings over time.What are some considerations for users?Published on Mar 6, 2024Updated on Sep 10, 2025FAQ27Where do I find limits, fees and processing time details for cash withdrawal?
While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time. The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on Apr 14, 2026Updated on Apr 14, 2026FAQHow do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025FAQ208