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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space. Privately...Published on Jan 29, 2025Updated on May 29, 202649How do I determine my company type and understand which documents I need to prepare?
Accounting department: The accounting department may have insights into your institution's financial structure and regulatory requirements, which can help in identifying the appropriate institution type. Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure.Published on Oct 13, 2023Updated on May 29, 2026148Spot grid bot FAQ
How does the Spot grid bot ensure the strategy is followed consistently, and there are no errors, ensuring continuity? Once you create your Spot grid bot, the initialization process, as described here, takes place. This involves placing buy orders, sell orders, or a combination of both, depending on your chosen investment mode.Published on Aug 28, 2025Updated on May 29, 202622X Drops Club Trade to Earn — Terms and Conditions
Campaign Overview The Campaign allows eligible users to earn rewards in the form of specific tokens (the “Reward Token”) based on their eligible trading volume generated on the OKX platform during the Campaign Period which will be stated on the Campaign landing page.2.Published on May 21, 2026Updated on May 29, 2026How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on May 29, 202634How do I verify my identity with ID and selfie photos?
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on Sep 4, 2024Updated on May 29, 202653How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on Jan 10, 2025Updated on May 29, 202619,697Understanding OKX's Security Fund
Users must be aware of the following critical terms:1. Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on Mar 25, 2026Updated on May 29, 20264Why is my account restricted and what should I do?
Available actions during an account restriction may differ in each case.Why was my account restricted? Your account may be restricted for one or more of the following reasons: Our risk system identified unusual or suspicious activity on your account We need additional information from you to continue providing services A periodic account review is required as part of our compliance obligationsWhat should I do if my account is restricted?Published on Feb 27, 2026Updated on Jun 4, 2026967How do I complete the required tasks shown in the app?
Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete. Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed.Published on Jul 3, 2025Updated on May 29, 202637Event Contracts FAQ
(1) Limit Order Users specify a price to place an order, which enters the order book and waits for a counterparty. The order price must be a multiple of 0.01 USDT; otherwise the order will be rejected.Published on Apr 16, 2026Updated on Jun 2, 2026What's OKX Security Assistant?
Whether you’re a CeFi or Web3 user, if you suspect device risks, it’s recommended to take the following loss-mitigation actions first: Immediately stop trading and sensitive operations Don’t enter seed phrases or private keys on this device Don’t perform large transfers or withdrawals Switch to a trusted device to complete necessary operations Check for abnormal signs such as: Unusual logins Abnormal authorizations Changes to withdrawal addresses or whitelist settings Seek official support if necessaryPublished on Jan 15, 2026Updated on May 29, 202670What are sanctions?
Sanctions are measures taken by various countries to influence the behavior, policy or actions of other countries, sectors, or individuals. They can be general or specific, as well as economic, financial, or political, and can restrict trade or movement. By far not all countries apply the same sanctions, and sanctions do not only attach to activities within a country’s borders.Published on Sep 1, 2024Updated on May 29, 20263How do I start onboarding as an institutional user?
When reaching out, please describe your question in detail so our specialist can provide an accurate response as quickly as possible.Published on Oct 10, 2024Updated on May 29, 202656Trading Signal Bot FAQs
This section houses a chronological sequence of logs that detail the incoming alerts from TradingView along with the corresponding actions executed for each alert. The logs are designed to be self-explanatory and provide context for any actions taken. This comprehensive log can be immensely helpful in diagnosing errors or discrepancies in your alert messages.Published on Oct 9, 2023Updated on May 29, 2026137