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How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Jun 2, 202653How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.Published on Nov 6, 2024Updated on Jun 3, 202615% Deposit Match Campaign - Terms and Conditions
Example: If the user’s AUM drops below $2,000 at any point and stays there, the 90-day counter pauses until the applicable deposit match tier threshold is restored. AUM may be held in any asset supported on OKX's platform. Example: If a user converts their $1,000 deposit into USD cash, but the total AUM stays above $1,000, it will still count toward the 90-day requirement. If a user’s AUM drops below the applicablethreshold, the 90-day counter will pause.Published on Dec 1, 2025Updated on Dec 1, 20252Why did I receive an OKX account closure email notification? What should I do?
This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next? Once the notification is sent, we'll give you a login grace period (the exact timeframe will be specified in the closure notification) during which you can log in to your account and complete the following: Withdraw your remaining funds: Use the on-chain withdrawal feature to transfer assets in your account to another wallet address or exchange account.Published on Apr 30, 2026Updated on May 29, 20261US USDG Deposit Match Campaign Terms and Conditions
Example: If the user’s AUM drops below $1,000 USDG at any point and stays there, the 90-day counter pauses until the threshold is restored. AUM may be held in any asset supported on OKX's US platform. Example: If a user converts their $1,000 USDG deposit into BTC, but the total AUM stays above $1,000 USDG, it still counts toward the 90-day requirement. If a user’s AUM drops below the required threshold, the 90-day counter will pause.Published on Oct 10, 2025Updated on Nov 17, 20257US Holiday Campaign - Terms and Conditions
Example: If the user’s AUM drops below $2,000 at any point and stays there, the 90-day counter pauses until the applicable deposit match tier threshold is restored. AUM may be held in any asset supported on OKX's platform. Example: If a user converts their $1,000 deposit into USD cash, but the total AUM stays above $1,000, it will still count toward the 90-day requirement. If a user’s AUM drops below the applicablethreshold, the 90-day counter will pause.Published on Nov 6, 2025Updated on May 29, 2026US Referral Bonus Terms and Conditions
To unlock the Referral Bonus, the invited user must maintain assets under management (AUM) of at least the specified amount (whether in a single trade or cumulative, depending on the terms of the offer) for a total of 30 days within a 90-day period after the bonus is received. Upon satisfying this requirement, the reward will automatically become tradable and withdrawable. If the user fails to meet this requirement within 90 days, the reward will be reclaimed by OKX.Published on May 16, 2025Updated on May 29, 20262How do I check my deposit progress?
blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit history for the past 90Published on Aug 13, 2023Updated on May 29, 20268,985Spin the wheel terms and conditions
To unlock this reward, the user must maintain assets under management (AUM) of at least the specified amount on the welcome rewards page for a total of 30 days within a 90-day period after the bonus is received. Upon satisfying this requirement, the reward will automatically become tradable and withdrawable. If the user fails to meet this requirement within 90 days, the reward will be reclaimed by OKX.Published on Feb 5, 2026Updated on May 29, 202610How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.Published on Mar 5, 2025Updated on May 29, 20266What can help prevent P2P crypto scams and protect my assets?
Don't hesitate to walk away from deals if they're appearing suspiciously. Avoid transacting outside of our P2P platform: P2P crypto scams occur when scammers bypass a platform's escrow system and transact externally. Limit your P2P transactions to our P2P platform to add an additional layer of security to your P2P trades. Our P2P escrow system holds the traded crypto on our platform and releases them to the buyer only when transactions are authorized.Published on Sep 2, 2023Updated on May 29, 20261,465OKX listing mechanism
Additional trading rules apply during the first 5 minutes after the Call Auction: Market orders are not supported during the first 5 minutes after trading begins. This includes TP/SL orders that meet trigger conditions during this period will not be triggered and will be cancelled. Orders placed during this period are subject to a maximum order size of 10,000 USD per order. These limits would be lifted once the five minutes have concluded. Pre-openWhat is Pre-open?Published on Apr 27, 2018Updated on May 29, 20267,498How do I register for an OKX account?
Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.Published on Sep 6, 2024Updated on May 29, 202644Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on Aug 22, 2023Updated on May 29, 202620,957How do I buy crypto and earn rewards?
Wait 10 minutes: to prevent abuse, your buy won't count if you sell or convert that same crypto within 10 minutes of buying it. One buy per day: only your first eligible buy each day counts toward your 5-day streak. Starting late: if you wait until February 17 to make your first buy, you won't have enough days left to finish the 5-day streak before the campaign ends on February 20. Failed payments: if a payment is canceled or reversed, that day’s progress will be removed.Published on Dec 29, 2025Updated on May 29, 20263