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Address type upgrade FAQ
If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry. Example 1: Entry 1: (Standard) Address A Entry 2: (Universal) Address A These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility.Published on Aug 26, 2025Updated on Jun 4, 2026859How do I verify my identity with ID and selfie photos?
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on Sep 4, 2024Updated on May 29, 202651How do I manage my tax account and documents?
OKX uses Coordinated Universal Time (UTC) for all tax reporting. A transaction occurring late on December 31 in the US might be recorded as January 1 UTC and will appear on the following year’s tax form.How do I update my SSN or Taxpayer ID? To ensure your forms are filed correctly, your information must be accurate.Published on Nov 4, 2025Updated on May 29, 2026How do I get my individual account verified?
They must meet the following requirements: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses, and hats.Published on Aug 7, 2024Updated on May 29, 202637What should I do if I mistakenly withdraw crypto via the wrong network?
OKX Web3 wallet supports EVM and follows the same generation rules of public key and private key, so the address, private key, and seed phrase are universal in OKX Web3 wallet and ETH wallet. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform. If you've selected the wrong network during the withdrawal process, your assets may not be visible. To avoid this, we suggest double-checking the crypto network before taking any action.Published on Jan 21, 2025Updated on May 29, 20262How do I enable allowlist? (app)
You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6.Published on Aug 14, 2023Updated on May 29, 20261,944
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