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Where do I find limits, fees and processing time details for cash withdrawal?
Check the supported currencies and available cash withdrawal options on your withdrawal method for appHow do I view the processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated. When selecting a withdrawal method, you'll always see the processing fees.Published on Apr 14, 2026Updated on May 29, 20261Where do I find limits, fees and processing time details for cash deposit?
View the available cash deposit options on your deposit method for app Check the supported currencies and available cash deposit options on your deposit method for webHow do I view the processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated. When selecting a deposit method, you'll always see the processing fees.Published on Apr 14, 2026Updated on May 29, 2026Common scam tactics
Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on May 29, 20262,712What's Satoshi test and how do I complete it?
Selecting Next will bring you to the start screen of your verification flowThe Satoshi test verification process begins Be mindful of the time limit to complete the Satoshi test. The countdown begins once you select Start verification. The time limit is stated in the description on the Satoshi test page before the verification process starts.Published on May 28, 2024Updated on May 29, 202667How do I withdraw USD with U.S. Domestic wire transfer?
Actual timing varies depending on your bank's processing time.Published on Feb 5, 2025Updated on May 29, 202611Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on May 29, 202630How do I verify my identity with ID and selfie photos?
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support. Find the list of identification details required to complete the identity verification process here.Published on Sep 4, 2024Updated on May 29, 202651Why is my withdrawal taking longer than usual?
After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process.Published on Feb 29, 2024Updated on May 29, 2026259What should I do if there is a payment due for my ACH deposit?
During this process, you can also view details such as the exact amount owed and the repayment deadline. Please note that repayments using domestic wire transfers, your existing USD balance, or cryptocurrency deposits are not supported at this time.4. Am I eligible for this payback process? Eligibility is determined based on your account history and the specific reason for the ACH return. Please note that not all accounts will qualify to repay through this process.Published on Sep 29, 2025Updated on May 29, 20261Unified USD Orderbook FAQ
Most withdrawals are processed promptly, but delays can occasionally occur due to standard security reviews or external processing factors. Security Holds: Withdrawals may be subject to temporary holds (up to 10 calendar days) as part of routine platform safeguards in certain markets. Conversion Delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing may depend on stablecoin partners and their processing conditions and timelines.Published on Jul 4, 2025Updated on May 29, 20264How do I withdraw USD with Bank transfer (ACH)?
How long does it take to process ACH withdrawals? Withdrawal requests may take up to 3 days to process. While processing, the transaction will display a "Pending" status. Please note that withdrawals are not processed on weekends or U.S. banking holidays.2. Why am I not able to see the "Withdraw USD" feature for the ACH bank transfer? To comply with local laws and regulations, cash withdrawals are only available in specific regions.3.Published on Feb 4, 2025Updated on May 29, 202612Introducing USD deposits and withdrawals
More options will be coming soon.What are the USD deposit and withdrawal fees, limits, and processing times?Fees and processing times Payment method Currency Channel Deposit Fees Withdrawal Fees Processing Time Local bank Transfer USD Domestic wire transfer N/A $30 Up to 3 business days, depending on your sending/receiving bank Bank transfer (ACH) N/A N/A Deposits are instant.Published on Feb 14, 2025Updated on May 29, 202613How do I deposit USD with a debit card?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Mar 2, 2026Updated on May 29, 20261How do I buy crypto with debit cards?
Verify to complete the card verification process. We'll cancel this pending deposit in about an hour and remove the card from your account if you have not verified within this time. If you leave our app or website during the verification, you can continue the verification process from Buy Crypto. While transactions are available for 1 hour, banks need more time to cancel the pending deposit. It may take up to 14 days to remove from your statement.4.Published on Sep 13, 2024Updated on May 29, 20267What's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on Jun 24, 2025Updated on May 29, 202665