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How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Apr 30, 202688How do I make a deposit? (web)
If you can't find a certain token and network on the deposit page, it means this token is not supported and your assets may be lost.Can I make a deposit? Only accounts that have completed identity verification can make deposits. If your account is frozen or restricted, your deposit function may be limited. You may refer to the message displayed on your page.How do I make a deposit?Published on Aug 13, 2023Updated on May 15, 20267,934A beginner's guide to identity verification
Yes, you can change the address currently associated with your account to a new address. You may need to provide an additional proof of address document to verify your new address.6. Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up?Published on Oct 9, 2025Updated on Dec 30, 20255How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 20263,750How do I make a crypto withdrawal? (app)
Open your OKX app, go to Portfolio, and select Withdraw Open withdrawal page Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field Select Exchanges or wallets to start your withdrawal Select your preferred Network, complete the withdrawal details below, and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amountPublished on Aug 31, 2024Updated on Nov 17, 202567How do I make a crypto withdrawal? (web)
Log in to your account at okx.com, go to the Assets and select Withdraw Complete the withdrawal details and select Next Fill in the Address Note: you can enable allowlist mode to protect your assets. Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address.Published on Aug 20, 2024Updated on Nov 17, 20251What's a futures trading bot and how do you automate trades with it?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.Published on Dec 26, 2023Updated on Oct 29, 202535How do I unlock my deposit when the Travel Rule additional verification is required?
Select your deposit source to verify and unlock your deposit You can unlock your deposit depending on where it originated: Select where your deposit is from to verify the deposit3. a) Select Exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox Fill in all the necessaryPublished on Aug 23, 2024Updated on Dec 4, 20255How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Mar 3, 202612,225How do I use the custom interval feature?
me?Published on Mar 5, 2025Updated on Sep 10, 20256How do I use the custom formula feature?
values in real timeHow does the custom formula feature help me?Published on Mar 5, 2025Updated on Sep 10, 20254How do I fix errors when submitting my institutional verification?
If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.Published on Oct 10, 2024Updated on Oct 8, 202560How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 202580Address type upgrade FAQ
Why does the address book only show some of my addresses when I'm making a withdrawal? To reduce the risk of sending to the wrong address, the system automatically filters your address book based on the token and network you've already selected in the withdrawal flow. You can also manually filter addresses on the address book page by network, token scope, verification status, and more. Will my previously saved addresses be affected by the new Network scope and Token scope options? No.Published on Aug 26, 2025Updated on May 22, 2026859How do I buy crypto and earn rewards?
Starting late: if you wait until February 17 to make your first buy, you won't have enough days left to finish the 5-day streak before the campaign ends on February 20. Failed payments: if a payment is canceled or reversed, that day’s progress will be removed. If this happens after you get your reward, the reward may be taken back. Opting in late: if you don't opt in to the campaign by February 16, you'll not be eligible for any of the rewards.When will I get my BTC?Published on Dec 29, 2025Updated on Jan 29, 20263