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OKX ZERO Trading Fees event FAQs
If the card has yet to be credited in your account after 24 hours of successful enrolment, please reach out to our customer support team for assistance. Check for rebate card and remaining balance here.8. What is the maximum number of rebate cards a user can receive in the ZERO Trading Fees event? The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances.Published on Jul 6, 2023Updated on May 29, 202638Outcomes FAQ
Specific handling is subject to platform announcements.Risk & SecurityWhat is the maximum I can lose? Your maximum loss equals the amount of points used when purchasing shares. Every share’s price range between 0 and 1; there is no margin call or forced liquidation.OtherWhich regions don't support Outcomes?Published on May 20, 2026Updated on Jun 5, 2026386How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Rest assured, when you withdraw Grid Profits, the system calculates and provides the maximum amount that can be safely withdrawn without compromising the bot’s ongoing operation. While Grid Profits represent an estimate of realized gains from completed grid trades, the amount you can actually withdraw may differ.Published on Jun 20, 2025Updated on May 29, 202659Why can’t I see or use my crypto balance?
You’re trading a Unspent Transaction Output (UTXO)-based asset (for example, BTC) and the new UTXOs haven’t been confirmed or synced yet. Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance.Published on Oct 14, 2025Updated on May 29, 2026Outcomes User Guide
Once the sell order fills, your position decreases and the corresponding xp returns to your balance.If your order hasn't filled yet, select Open Orders to view it.To cancel an order, select Cancel. Once cancelled, the locked xp is released automatically.Published on Jun 2, 2026Updated on Jun 4, 20261What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on Oct 17, 2024Updated on May 29, 2026271What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
If the candlestick hasn’t closed yet, the condition won’t trigger, even if the RSI threshold is reached during that period.5. Why doesn’t a newly created futures DCA (Martingale) bot show an estimated liquidation price? If your position side is long, this may be because the margin is sufficient and the position wouldn’t be liquidated even if the price drops to zero, so no estimated liquidation price is shown.Published on Apr 3, 2024Updated on May 29, 202681What is DEX Boost and how do I participate?
Only eligible assets in your Exchange account are counted.Why hasn't today's transaction data been updated in Boost yet? The Boost data uses a daily snapshot mechanism, with the statistical period from 00:00 to 23:59 UTC. The data is generally updated after 00:00 UTC the following day and requires 1-2 hours for processing. If you've just started DEX trading, your Exchange balance may temporarily show 0.Published on Dec 13, 2025Updated on May 29, 20261What is the New User Full Rebate Program?
If your First Qualifying Trade amount exceeds the maximum reward cap, the reward will be capped at the maximum amount. Reward Composition The gift package may include the following reward types, distributed across 7 days according to the daily allocation configuration: Reward Type Description Trading Bonus Can be used for derivatives trading. Profits are withdrawable; principal is not. Contract Voucher One-time use for perpetual futures trading.Published on Mar 16, 2026Updated on May 29, 20264Where do I find limits, fees and processing time details for cash withdrawal?
Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on Apr 14, 2026Updated on May 29, 20261Where do I find limits, fees and processing time details for cash deposit?
Daily limit: The maximum amount you can deposit within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on Apr 14, 2026Updated on May 29, 2026Buy/sell/convert spread disclosure
The price includes a maximum percentage spread based on the instrument, as shown in the table below: Asset Spread All pairs 1.00%* *Buy, sell, and convert spreads may vary across different markets and regions. Your order will be routed to one or more market makers, which may include an affiliated entity. At the time you receive the quote, the maximum spread — including market maker fees — will not exceed the disclosed amount in the table.Published on Apr 15, 2025Updated on May 29, 20263How do I create a DEX trading wallet?
Create Passkey: If your device supports it and no Passkey has been created yet, the system will guide you through creating one. Passkeys are automatically backed up to iCloud (iOS) or your Google account (Android). Deploy wallet: The system will silently create and deploy your smart contract wallet on supported chains, for example, Solana, Base, BSC. On some chains, for example, BSC or Base, your first transaction may require you to pay gas fees.Published on Oct 1, 2025Updated on May 29, 2026Tradeback voucher FAQ
This is not covered by this voucher Example 2: The user activates a 10% tradeback voucher with maximum limit of 200 USDG, covering Buy/Sell trades only The user proceeds to Buy BTC with 50,000 USD fiat via local bank payment The user would receive up to 200 USDT in tradeback rewards, capped by the voucher limit Spot trades: Tradeback amount is based on your trading amount for eligible products and currencies Example 1: The user activates a 50% tradeback voucher with maximum limit of 200 USDT ThePublished on May 8, 2026Updated on May 29, 2026What's OKX Convert?
What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.Published on Sep 27, 2023Updated on May 29, 20262,163