Get SMS/email and Authentication code and Continue to close the account Note: it's required to bind with an authentication app in your account before closing itWhy can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...

How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a...

Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...

Your order will be routed to one or more market makers, which may include an affiliated entity. At the time you receive the quote, the maximum spread — including market maker fees — will not exceed the disclosed amount in the table. Market volatility and any price movement between the time you receive the quote and the time you initiate the trade may affect the final spread. In certain cases, such as during extreme market conditions, your order may fail, and you will need to submit a new one.

If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.

After purchasing crypto with your card, go to the My assets to view your assets.9. Where can I view purchases I've made? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type Web: order history on the express buy page App: transactions on the Portfolio page

Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

If your account already has 10 passkeys, you'll need to remove one before adding a new one. To remove a passkey: Select Remove next to the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding. Select Remove to remove your passkey

For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.

You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.What can I do if other platforms request my name on OKX? As part of regulatory requirements, some platforms may request verification of name before making the transaction to our platform. If you find yourself required to enter the verified name of your OKX account, you may find it in Profile > Verification.

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirements

After your purchase is completed, you're able to see them in your assets: App: Assets > Overview Web: Assets > My assets > Overview5. Where can I view purchases that I've made in the past with my cash balance? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type

If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.

To use Convert, you need a sufficient amount of crypto in your account. If you have an insufficient amount, you can either deposit crypto or USD before you convert to your desired crypto.2. How do I deposit crypto to use Convert? You can refer to the following articles to learn more about how to deposit crypto: How do I make a deposit? (app) How do I make a deposit? (web)3. Where can I view crypto after it has been converted using Convert?