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What should I do if my withdrawal isn't successful?
When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending >...Published on Oct 17, 2024Updated on May 29, 2026271Satoshi test FAQ
What should I do if the Satoshi test is successful? If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months.Published on May 28, 2024Updated on May 29, 202643How do I unlock my deposit when the Travel Rule additional verification is required?
Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender, you can select I'm the sender checkbox Fill in all the necessary sender's information if your deposit is from a private wallet Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlockedPublished on Aug 23, 2024Updated on May 29, 20265How do I withdraw USD with U.S. Domestic wire transfer?
To comply with local laws and regulations, USD withdrawals are only available to customers who have made a successful deposit, passed verification and who reside in eligible states within the U.S.3. How can I add a bank account to withdraw USD via domestic wire transfer? To add a bank account for Domestic wire withdrawals, you will need to make a successful deposit using Domestic wire transfer from that bank account.4.Published on Feb 5, 2025Updated on May 29, 202611How do I deposit USD with a debit card?
After adding your debit card, you'll see the success notification confirming that your card has been added Input your preferred amount, then select Preview Preview your deposit before completing the process Select Submit to initiate deposit via your debit card Note: your bank may require you to obtain approval via SMS code or through the respective banking app. Once you receive the code, you can enter it to complete the transaction.Published on Mar 2, 2026Updated on May 29, 20261What's Satoshi test and how do I complete it?
If you have any withdrawals that are currently on hold due to pending Satoshi test verification, rest assured that these will be processed and sent on-chain immediately following successful verification. This ensures that your transactions aren't unduly delayed once verification is confirmed. In the event that the verification times out, you have the option to re-attempt the verification process.Published on May 28, 2024Updated on May 29, 202667Why did my identity verification fail?
Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible. Center your face in the frame and follow the on-screen instructions during selfie detection.Published on Aug 8, 2024Updated on May 29, 202658How to withdraw, trade and stake WLD tokens on OKX wallet?
Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet? Follow these tutorials to start trading on OKX Wallet: OKX DEX User Guide (App) OKX DEX User Guide (Web) Make sure you have Op_ETH for gas fees for both trading and staking.Published on Jul 28, 2023Updated on May 29, 2026103How do I make a deposit? (app)
You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.Published on Sep 1, 2024Updated on May 29, 202688How do I set up TP/SL with the Order line?
Managing risk and securing profits are crucial aspects of successful trading. Using the order line to set Take Profit (TP) and Stop Loss (SL) orders offers you the ability to visually manage your orders and adjust the TP/SL levels directly on the chart, enhancing precision and efficiency. The order line feature on our platform is a powerful tool as it helps you in making informed adjustments and better managing trades.Published on Jun 21, 2024Updated on May 29, 2026175How do I set a price alert?
In the fast-paced world of trading, being proactive in monitoring market fluctuations is a cornerstone of successful trading. One effective method to achieve this is by configuring alerts. By setting up alerts, you establish a proactive defense mechanism, ensuring you're promptly notified whenever price action aligns with your price levels of interest. How can I set a price alert? You can set a price alert and be informed when the price reaches the key price points.Published on Apr 30, 2024Updated on May 29, 2026261How do I deposit USD with U.S. Domestic wire transfer?
On the web Log in to your account on app.okx.com, go to Deposit Select US Dollar and select the Domestic wire transfer deposit method Select Domestic wire transfer to start your USD deposit Review the steps to on how to make a successful wire transfer Review the details of how it works Review the deposit instructions, login to your bank account to send a Domestic wire transfer and copy across the Recipient name, Recipient address, Routing number (ABA) and Account number.Published on Feb 5, 2025Updated on May 29, 202612How do I withdraw USD with Bank transfer (ACH)?
On the web Log in to your account at app.okx.com, go to Assets, and select Withdraw > US Dollar to initiate a cash withdrawal Select Bank transfer (ACH) and Add account to link your bank account via our trusted partner, Plaid, which securely connects your bank account to OKX, making it easy to fund your account Select Bank transfer (ACH) to begin a cash withdrawal Select Continue to add your account via plaid After linking your account, you'll see the success page below confirming that your accountPublished on Feb 4, 2025Updated on May 29, 202612How do I select the correct network for my crypto withdrawals and deposits?
Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 29, 202621,550How do I activate my Pay?
Successful creation of a passkey (Android devices must support Google services). The country used for identity verification must not be on the restricted list here. The app must be updated to the latest version (Recommended: iOS 16+ and Android 7+). You can activate Pay by following these steps:How do I activate it? Go to Simple mode and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set!Published on Feb 11, 2026Updated on May 29, 2026