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How can you protect yourself from a phishing attack?
1. What's a phishing attack? A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website. They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the...Published on Aug 17, 2023Updated on May 29, 20263,765How do I make a deposit? (web)
Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page. You won't receive your assets if you deposited the crypto amount less than the minimum amount. Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets.Published on Aug 13, 2023Updated on May 29, 20268,086Why is my withdrawal taking longer than usual?
If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed.Published on Feb 29, 2024Updated on May 29, 2026259How do I verify my identity with ID and selfie photos?
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your state ID, passport and driver's license.Published on Sep 4, 2024Updated on May 29, 202651How do I find the token unlocks feature?
Keep yourself up-to-date with the list of unlock events for ease of trading Learn about the unlock schedule at the Token unlocks page Investment planning: explore token allocations, helps long-term investors track vested tokens and plan their asset management accordingly. Monitor the allocation of the token Get the vesting info to set your token unlockPublished on Mar 4, 2025Updated on May 29, 202615What's a futures trading bot and how do you automate trades with it?
You can either set these yourself or use our backtested AI strategy. When the price moves up, the bot executes orders according to the strategy — long, short or neutral — you're following. Futures grid is just one of the powerful trading bots OKX offers. Try it yourself today to automate trades and lock in profits from futures contract price volatility. Game on!Published on Dec 26, 2023Updated on May 29, 202636What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 29, 2026768How do I get my individual account verified?
Open the menu in the top left cornerIdentity verification Provide the required information about yourself and make sure everything is up-to-date and correct. Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Social Security Number (SSN) Note: it's mandatory to provide your Social Security Number (SSN) for you to pass the identity verification process.Published on Aug 7, 2024Updated on May 29, 202637How do I stay safe from phishing SMS using the name OKX?
Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening? We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name.Published on May 9, 2025Updated on May 29, 2026325How do I automate grid trading strategies on futures grid trading bot?
You can either set these yourself or use our backtested AI strategy. When the price moves up, the bot executes orders based on your chosen strategy. If you've selected a long position, the bot will aim to buy and profit from further price increases. If you’ve chosen a short position, it will sell to profit from anticipated price drops. For a neutral stance, the bot will manage orders to take advantage of price fluctuations within a specified range, regardless of the direction.Published on Jun 13, 2024Updated on May 29, 202637What can help prevent P2P crypto scams and protect my assets?
Learn more about how you can protect yourself from impersonation or phishing attacks here.3. Social engineering Another common P2P crypto scam is social engineering, where victims are baited into cancelling or authorizing transactions. For instance, scammers may claim that there's an issue with the victim's identity verification or account and request for the order to be cancelled after the funds have already been transferred.Published on Sep 2, 2023Updated on May 29, 20261,465What's Satoshi test and how do I complete it?
You'll have to add the network fee yourself to ensure the correct amount arrives on our platform. After the deposit is made, select the I've made the deposit option.Enter the address owner details for the Satoshi test After confirming the deposit, enter additional information about the address owner, for example, Country, First and Last name.Published on May 28, 2024Updated on May 29, 202667How do I make a deposit? (app)
Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount. Some crypto (e.g. XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Sep 1, 2024Updated on May 29, 202688What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.I can't find a way to upgrade my demo trading tier or level. Is it hidden somewhere? Demo trading on OKX doesn't have tier distinctions at all. Every user starts with the same full access to all demo trading features — no upgrades or unlocking required.Published on Oct 1, 2025Updated on May 29, 20263What's demo trading and how do I use it?
By experiencing the process without the risk of losing real money, you can build confidence in your abilities before entering the real markets.Published on Dec 12, 2023Updated on May 29, 20261,011