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How do I navigate to and customize notification settings?
You can manage all your OKX notifications—such as system updates, security alerts, and promotional messages—directly through the Notification Settings. This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on May 29, 202618Why did I receive an OKX account closure email notification? What should I do?
You'll typically receive a formal notification immediately after the decision is made, outlining the steps you need to take after your account is closed. This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next?Published on Apr 30, 2026Updated on May 29, 20261How do I check on updates to my support ticket?
Push Notifications: You'll receive push alerts when there are updates to your ticket. Learn more on how you can manage your push notifications here. Example of the push notification Email Notifications: You'll also receive an email alert to the address linked to your OKX account. Example of the email notification if you're not logged in Note: email notifications are just alerts.Published on Oct 17, 2025Updated on May 29, 202664How do I set a price alert?
Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on Apr 30, 2024Updated on May 29, 2026261How do I update my login password?
remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notificationPublished on Aug 22, 2023Updated on Jun 2, 202630How do I discover new tokens?
All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the OKX App > Menu > Account settings > Preferences > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 29, 202655How do I explore new tokens?
All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the Menu > User Center > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 29, 2026How do I add my emergency contact?
Key in all the requested details of your emergency contact Toggle on the Let OKX notify this contact option if you want us to send notification to the contact person regarding they have been added as your emergency contact. Switch on the notification feature Select when to notify contact, as we'll contact you after your inactivity period, and if there's no reply within Your response time, we’ll contact them. Set your inactivity period and response time Save and Confirm the contact information.Published on Jul 24, 2025Updated on May 29, 2026295What should I do if I deposit BTC less than minimum amount?
A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on May 29, 202627OKX contract voucher and usage rules
Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it? A voucher can only be used for those contracts and available leverage multiples listed on the event page.Published on Aug 15, 2023Updated on May 29, 2026637Tax Center General FAQ
Cost Basis: Starting with crypto acquired on OKX in Tax Year 2026 and sold on OKX in 2026 or later, the form will expand to include the cost basis for these "covered securities" (assets acquired on OKX after the regulation start date).When will I receive my tax forms? Form 1099-MISC: Available by February 2, 2026 (for those who earned $600+ in rewards/staking). Form 1099-DA: Available by February 17, 2026.Published on Nov 25, 2024Updated on May 29, 202615What should I do if there is a payment due for my ACH deposit?
You may repay outstanding balance through the designated repayment process using one of the following methods: Repay button in the email notification In-app notification indicating an unpaid balance Initiate a new USD deposit via the OKX app or the OKX website Web: Log in to your account on okx.com, select Deposit > US Dollar App: Open your OKX app, select Deposit > US Dollar App: opening the deposit page from the homepage You'll be automatically guided step by step to repay any outstanding balancePublished on Sep 29, 2025Updated on May 29, 20261How do I add funds from portfolio to my Pay balance?
We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.Published on Feb 11, 2026Updated on May 29, 2026How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on May 29, 202612How to withdraw, trade and stake WLD tokens on OKX wallet?
Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet? Follow these tutorials to start trading on OKX Wallet: OKX DEX User Guide (App) OKX DEX User Guide (Web) Make sure you have Op_ETH for gas fees for both trading and staking.Published on Jul 28, 2023Updated on May 29, 2026103