All
FAQ
Announcements
Product documents
Common scam tactics
For more details on the common working fraud, refer here. Scammers offer attractive promotions to lure the user to deposit a small amount of funds and earn attractive profit Some of the scammers will offer some easy, well-paying and flexible fake job opportunities which might include online marketing, data entry, product testing and others.Published on Sep 28, 2023Updated on May 29, 20262,723Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
This Campaign is available to eligible attendees who (1) receive an OKX branded poker chip in Las Vegas between November 21, 2025 and November 22, 2025 in Las Vegas (the "Event"); (2) register via a link posted on OKX global social accounts; (3) or register via a link shared by OKX influencers.Published on Nov 18, 2025Updated on May 29, 2026How do I fix common issues with DEX trading wallet passkeys?
1. What happens if I move my passkey to a device that doesn't support it? Your DEX assets will still appear in your wallet, but you won't be able to use CeDeFi trading functions on that device.2. What if I see a message saying the maximum number of passkeys has been reached? Each DEX trading wallet allows multiple passkeys, but there's a limit. If you see this message, go to Passkey Management...Published on Nov 4, 2025Updated on May 29, 20261ALL-IN Campaign terms and conditions
For the Las Vegas Formula 1 Grand Prix raffle prize, all travel documentation, visas, and any additional costs not expressly included in the prize description are the sole responsibility of the winner.Published on Aug 18, 2025Updated on May 29, 20261Tradeback voucher FAQ
If you activate a new voucher, your currently activated voucher will be de-activated. De-activated vouchers can no longer be used. Select the Activate button to activate your voucherHow do I check which trades are eligible? In each tradeback voucher, click on the Information icon (i) to check the voucher details. In the Voucher details section, we display the eligible trading products and base currencies.Published on May 8, 2026Updated on May 29, 2026What should I do during or after a scam?
Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on Mar 11, 2024Updated on May 29, 2026768How can you protect yourself from a phishing attack?
This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user. The email often carries the link of phishing website or the download link of Trojan horse program.Published on Aug 17, 2023Updated on May 29, 20263,766Outcomes User Guide
This product is not affiliated with, and has not been authorized, approved, endorsed, or sponsored by, the Fédération Internationale de Football Association ("FIFA"), the World Cup Organizing Committee, or any of their official sponsors, partners, or licensees. Any references to the "World Cup" or other event-related terms in connection with this promotion are used for descriptive purposes only and do not imply any form of commercial cooperation or association with FIFA or any official body.Published on Jun 2, 2026Updated on Jun 4, 20261How do I fix errors when submitting my institutional verification?
Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application.Published on Oct 10, 2024Updated on May 29, 202660How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on May 9, 2025Updated on May 29, 2026325What can help prevent P2P crypto scams and protect my assets?
To combat the rising cases of P2P frauds, we've outlined common crypto scams and provided tips on how to avoid falling prey to such schemes.What can I do to avoid P2P crypto scams?Published on Sep 2, 2023Updated on May 29, 20261,466Why can't I join or claim rewards from a campaign?
Some common reasons include: Suspicious account activity Past campaign abuse (for example, creating multiple accounts to claim rewards) Failure to meet minimum deposit, trading volume, or verification level required by the campaign Restrictions based on regional regulations or specific campaign termsWhat can I do next? You can: Review the campaign terms on the campaign page to make sure you meet the specific requirements. Wait for the system's review.Published on Jun 10, 2025Updated on May 29, 202614,863What are sanctions?
If there is one thing sanctions have in common, it is that breaches are often serious and accompanied by fines or incarceration. OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary?Published on Sep 1, 2024Updated on May 29, 20263How do I select the correct network for my crypto withdrawals and deposits?
A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 29, 202621,550What is trigger order?
What are the common reasons a trigger order might fail? Here are the most common causes, the message you'll see, and what to do: 5% protection threshold exceeded - Place a new order when market conditions are less volatile. Insufficient balance - Top up your balance and place a new order. Token delisted - The order can't be retried. Choose a different token. Payment method invalid or expired - Update your payment method and place a new order.Published on May 8, 2026Updated on May 29, 2026