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What are sanctions?
Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on Nov 17, 20253How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025208What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026240What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026118How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 202530Common scam tactics
An investigation revealed that after the user deposited 208U, the funds were transferred to a trading account, converted to ETH, and sent as a "gift" to the scammer wallet under the pretense of a fake "bonus event."How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers.Published on Sep 28, 2023Updated on May 13, 20262,681How to prevent phishing emails?
The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on Jun 24, 2025Updated on Dec 16, 20253Spot grid bot FAQ
Your total profits will always be tracked correctly under your Total PnL, regardless of how the orders are visualized. Any profits not associated with the order groups will be reflected under Unpaired PnL, so rest assured, none of your PnL is withheld.5. Why are there many PnL metrics displayed on my Spot Grid bot, and which PnL is the true bot PnL? Total PnL is the key metric for tracking your bot's overall performance.Published on Aug 28, 2025Updated on Jan 22, 202621What's the Spot Grid bot and how do I use it?
While the Spot Grid bot can be effective in sideways or moderately volatile markets, it carries certain risks: Strong trends: in sharp uptrends or downtrends, the bot may leave many orders unfilled or result in accumulated losses from buy orders. Volatile markets: frequent trades during high volatility may increase transaction costs, eating into profits. Over-optimisation: choosing too many grids or too narrow a range can reduce efficiency and tie up funds.Published on Oct 3, 2025Updated on Nov 17, 20258What should I do if facial recognition fails?
Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.Published on Oct 11, 2024Updated on May 11, 2026488How do I start onboarding as an institutional user?
Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform. Learn more on how you can check the status of your Institutional account application here.FAQBased on my company or institution type, what verification steps do I need to complete?Published on Oct 10, 2024Updated on Feb 2, 202655How can I protect myself from scammers?
Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 202612,195What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Go to okx.com, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version.Published on Oct 1, 2025Updated on May 5, 20263How do I deposit USD or USDG with Bank transfer (ACH)?
How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits. Web: Find your deposit history under All deposits App: Find your deposit history on portfolio page9. I keep receiving errors when I am trying to add an account or start a bank transfer. What should I do? There could be many reasons why you receive an error code. But don't worry, we got you covered. If you encounter any errors, please contact our customer support team.Published on Jan 10, 2025Updated on May 11, 20262What should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 202611