All
FAQ
Announcements
Product documents
What's KYC: What to expect and why it matters?
Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on Apr 6, 202660Trading Signal Bot FAQs
How do I diagnose why my signals are not working as expected? If you're facing issues with your signals not working as expected, you can follow these steps to diagnose and troubleshoot the problem: Check your Alerts Log on TradingView Begin by examining your alerts log on TradingView. Ensure that the alert you're expecting to trigger has been activated.Published on Oct 9, 2023Updated on Apr 27, 2026137How do I manually set up futures grid trading bot?
The description of the parameters are as below: Long: this strategy involves buying futures contracts with the expectation that the price of the underlying asset will increase. Traders using a long grid strategy profit from rising prices. Short: this strategy involves selling futures contracts with the expectation that the price of the underlying asset will decrease. Traders using a short grid strategy profit from falling prices.Published on Jun 6, 2024Updated on Mar 31, 2026103How do I buy crypto and earn rewards?
Sign up by: you must enroll in the campaign by February 16, 2026. Complete by: all 5 buys must be completed by February 20, 2026.What happens if I miss a day? If you miss a day, don't worry—you won't lose your progress entirely. Once you earn your first $5 reward, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward.Published on Dec 29, 2025Updated on Jan 29, 20263Crypto Tax Reporting
A simple illustration on how this form works: Let's say UserXYZ on the OKX exchange platform bought 0.1 BTC for $1,000 on 1/1/2025 with a transaction fee of $10 and later on sold 0.1 BTC on 1/2/2025 for $1,500. A form 1099-DA will be issued to UserXYZ from OKX and a copy of the 1099-DA will be shared with the IRS.Published on Sep 24, 2025Updated on Feb 13, 20262X Layer upgrade and OKT/OKB asset handling FAQ
How much OKB will I receive? OKT will be converted to OKB based on the average closing prices of OKT and OKB on the platform's spot market between July 13, 2025, and August 12, 2025.How much OKB will be burned? A one-time burn of 65,256,712.097 OKB, including historically repurchased and reserved tokens, will be executed through a smart contract.Published on Aug 13, 2025Updated on Jan 29, 202629World Cup VIP Exclusive Gift Set FAQ
For more information, go to okx.com © 2026 OKX. All rights reserved.Published on Dec 19, 2025Updated on Apr 24, 2026318Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on Apr 29, 2026Spot grid bot FAQ
You might expect the profit to be calculated based on a buy price of 102,000 and a sell price of 110,000. However, for visualization purposes, the bot will consider the buy price to be the theoretical 109,000 (the price at which the grid was set up) rather than the actual market price at the time of the order fill. As a result, the profit displayed for this order group will appear lower than expected. Where the profit goes: This is only a visualization consideration.Published on Aug 28, 2025Updated on Jan 22, 202621How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
The system will calculate and provide the maximum amount that can be safely withdrawn, ensuring that after withdrawal, your grid strategy still has enough balance to support open orders and allow the grid strategy to continue operating as expected. Withdrawing the maximum grid profit will not affect the ongoing operation of the grid strategy.Published on Jun 20, 2025Updated on Apr 30, 2026How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Below is how it achieves this: Taking advantage of market oscillations The bot excels in buying low and selling high during market oscillations, allowing users to capitalize on favorable price differentials. Earning range profit In a volatile market, the bot consistently earns range profit, increasing overall BTC holdings over time.What are some considerations for users?Published on Mar 6, 2024Updated on Sep 10, 202527Tax Center General FAQ
Cost Basis: Starting with crypto acquired on OKX in Tax Year 2026 and sold on OKX in 2026 or later, the form will expand to include the cost basis for these "covered securities" (assets acquired on OKX after the regulation start date).When will I receive my tax forms? Form 1099-MISC: Available by February 2, 2026 (for those who earned $600+ in rewards/staking). Form 1099-DA: Available by February 17, 2026.Published on Nov 25, 2024Updated on Feb 13, 202615How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 202510How do I earn USDG?
OKX Pay are expected to be automatically distributed every Monday, while OKX exchange earnings are settled and automatically distributed every Wednesday. With USDG, you get zero-fee trading, built-in rewards, and flexible utility—all in one stablecoin.Published on Aug 29, 2025Updated on May 5, 202639