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How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on Oct 10, 2024Updated on May 29, 202660Trading Signal Bot FAQs
Tailored Formats for Pine Script™ Strategy Creators: For Pine Script™ strategy creators who rely on strategy functions to transmit their trading signals, we offer a specialized format that seamlessly integrates strategy functions. One-Size-Fits-All Approach: Alternatively, we offer a versatile and general-purpose format suitable for all users. Regardless of whether you use scripts (strategy or study), indicators, or manual charting alerts, this "one-size-fits-all" format adapts to your needs.Published on Oct 9, 2023Updated on May 29, 2026137How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on May 29, 202656Know Your Business (KYB) FAQ
This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons. Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on May 29, 202630How do I enable allowlist? (web)
Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address. System issue: If everything above is correct, please try again later. 5. Select the checkbox if you'd like to save the address as verified address to skip future verification and Save to continue making your withdrawal Add new address and save as verified address 6.Published on Aug 14, 2023Updated on May 29, 2026419How do I set up wallet release for my DEX trading wallet?
To end the program, close the terminal window opened by the script.Common issues and solutions Invalid private key: ensure the Solana key uses the correct format (base58). DEXTRADING_ADDRESS/EOA_PRIVATE_KEY not set: check that your .env file includes all required variables. Insufficient balance: verify that your wallet has enough tokens to cover the transfer. Too many decimals: check that the token’s decimal precision matches your input.Published on Sep 24, 2025Updated on Nov 17, 20251How do I determine my company type and understand which documents I need to prepare?
Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review your institution's ownership structure, division of management, and governance model to identify the most appropriate classification for its legal structure.Published on Oct 13, 2023Updated on May 29, 2026147How do I enable allowlist? (app)
Address format mismatch: The address format does not match the selected withdrawal network. Please verify. System issue: If all the above are correct, please try again later. Under Allowlist, after selecting an address, follow the prompts to enter the Amount and tap Submit to complete the withdrawal. Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book.Published on Aug 14, 2023Updated on May 29, 20261,939How do I set up indicators on the chart?
You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis. Canvas — controls the chart's visual style. Adjust the background color, grid lines, session break lines, scale text size, navigation button visibility, and chart margins (top, bottom, and right).Published on Nov 30, 2024Updated on May 29, 202615Address type upgrade FAQ
Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats. Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade?Published on Aug 26, 2025Updated on Jun 2, 2026859OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on May 29, 20267,498
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