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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026194How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026446How do I verify OKX's ownership and balance of the wallet address?
OKX snapshot data contains addresses, "I am an OKX address" messages and signatures, as well as BTC multi-signature redemption scripts. You can operate using the below steps to confirm that OKX owns these addresses. The BTC wallet adopts two signature methods: single signature and multi-signature Multi-signature adopts 2/3 signature, and each piece of data contains two signatures, which are signed by two private keys among the three private keys held by OKX.Published on Sep 26, 2023Updated on May 29, 20261,003How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on May 29, 202611US CeDeFi Trade FAQ
If you don't have one when you attempt to trade, you can create or restore your wallet directly in the app using a passkey (iOS 16+ or Android 7+ with Google services enabled). Key in the amount of trading on the DEX trade page Proceed to purchase your token Sign: when you attempt to execute a trade, you'll see a biometric/PIN prompt. When you approve that prompt, it creates your cryptographic signature for that transaction.Published on Nov 4, 2025Updated on May 29, 20261Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on May 29, 2026How do I buy crypto with my cash balance?
You now have the option to buy crypto instantly with no fees using your cash balance. To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on Jan 21, 2025Updated on May 29, 2026Pay FAQ
How can I check my available balance? When you enter Pay flow, there are two ways for you to view the available balance: Directly click the number of the total balance, and it'll direct you to the balance detail page. The available balance of each crypto will display once you enter in the Pay any contact flow.11. I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.Published on Feb 11, 2026Updated on May 29, 2026Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Published on Apr 20, 2026Updated on May 29, 2026How do I safeguard my Web3 wallet from fraudsters?
When users attempt to transfer assets, they find the wallet requires multiple signatures, and fraudsters can transfer the assets. Learn more about the TRON wallet multi-signature scams here.Published on Dec 13, 2023Updated on May 29, 20261,031How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Follow the steps below to complete the process: Go to Simple mode and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio?Published on Feb 11, 2026Updated on May 29, 2026Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on May 29, 2026366Pay Passkey FAQ
You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?Published on Feb 11, 2026Updated on May 29, 2026What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264How do I explore new tokens?
Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings? All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the Menu > User Center > Notifications.Published on Aug 9, 2024Updated on May 29, 2026