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There's a distinctive question on the front page of form 1040 U.S individual tax return asking "at any time during the tax year, did you receive, sell, send, exchange, or otherwise acquire any financial interest in any virtual currency". The IRS first introduced the question related to virtual currency on Schedule 1 of Form 1040 for the tax year 2019.Published on Sep 24, 2025Updated on May 29, 20262How to prevent phishing emails?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”Published on Jun 24, 2025Updated on May 29, 20263What can I do if my device is running in an unsafe environment?
If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.Published on Jan 19, 2023Updated on May 29, 2026301Why did my identity verification fail?
Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on May 29, 202658How do I deposit USD with U.S. Domestic wire transfer?
Why did my USD deposit via domestic wire transfer fail after I was able to send it from my bank successfully?Published on Feb 5, 2025Updated on May 29, 202612How do I check my deposit progress?
Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on Aug 13, 2023Updated on May 29, 20269,008How do I check on updates to my support ticket?
Reach out to our OKX Assistant: If you're unsure on how to create your ticket, you can submit a new ticket here, or contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3. Scroll up to view your past chat history with OKX Assistant On the Web: 1.Published on Oct 17, 2025Updated on Jun 8, 202665How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on May 29, 202639How do I set up a recurring buy plan?
We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds. You can deposit funds to your balance to complete your future orders.6. Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan.Published on Jan 23, 2025Updated on May 29, 202650How do I identify OKX official accounts?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on May 29, 20265,385Why did I receive an OKX account closure email notification? What should I do?
If you're using a non-self-custodial (keyless) Web3 Wallet, it may be affected. We recommend checking your wallet type and planning any asset transfers ahead of time within the grace period.Can I re-register after my account is closed? A closed account can't be reactivated, and the associated identity information can't be used to register again. Please make sure to withdraw your assets and complete all necessary actions before your account is closed.Published on Apr 30, 2026Updated on May 29, 20261Trading Signal Bot FAQs
Where can I view signal details such as recommended alert messages and webhook URL if I missed out on pasting these during creation? You can always view essential signal information by using these 2 methods: Signals View: select Details in your Signal Bot Dashboard: go to Bots > Signal bot > Details > Signal Check Signal details14. Can I simultaneously have long and short positions open in my bot? The bot operates in a one-way position mode.Published on Oct 9, 2023Updated on May 29, 2026137What's Satoshi test and how do I complete it?
Note: for any withdrawals placed on-hold, you may check the status of your withdrawal on the Asset Overview page. Check out the pending verification page If your Satoshi test isn't verified yet, your withdrawal will be on holdSatoshi Test process conclusion Upon successful verification, your address will be recognized as verified for a period of six months, enabling you to transact freely without the need for additional verification checks.Published on May 28, 2024Updated on May 29, 202667How do I check if an email is officially from OKX via EML file?
Failed the authentication checks spf=pass;dkim=pass means the email passed the authentication checks. Passed the authentication checksHow do I interpret each field?1. "From" (the sender) This is the sender address shown in your inbox, which can be easily forged. Example: From: noreply@okx.com2. Return-Path / smtp.mailfrom (server-observed sender) Return-path is the address used by the email server to send the message. It is more reliable than what you see from "From" but may also be spoofed.Published on Nov 24, 2025Updated on May 29, 202618US CeDeFi Trade FAQ
You approve actions (like sending a transaction) with your device biometric or PIN; your biometric data never leaves the device.How do I create passkey wallet for CeDeFi trading?Published on Nov 4, 2025Updated on May 29, 20261