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Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on Mar 19, 2025Updated on Jun 4, 2026136A beginner's guide to identity verification
I'm under the age of 18. Why can't I sign up? Due to applicable local laws and regulations, you must be 18 or older to access our products and services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties. For more information, please see OKX's US Privacy Notice.9.Published on Oct 9, 2025Updated on May 29, 20265What attestation do we need to agree to when verifying as an institutional customer?
Applicant understands and agrees that OKX may, and is entitled without further inquiry to, rely and act upon any Application Documentation provided by Applicant, now or hereafter, or any representation, warranty, or statement made by Applicant herein in deciding whether to provide, or continue to provide, the Services (as that term is defined in the Terms) to Applicant.Published on Feb 5, 2024Updated on May 29, 2026132What should I do during or after a scam?
Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on Mar 11, 2024Updated on May 29, 2026768Pay Passkey FAQ
This Passkey is essential for authorizing all Pay mode transactions, acting as a secure signature unique to you. It's worth noting that for your security, we can't access, generate, or modify your Passkey in any way.How do I create a Pay Passkey? A Passkey is created automatically when you set up a Pay account. You need to log into cloud services for backup during Passkey creation.Published on Feb 11, 2026Updated on May 29, 2026How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on May 9, 2025Updated on May 29, 2026325OKX Trading Rebate Card - Terms and Conditions
If any of the above acts are deemed to be discovered by OKX, OKX reserves the right to disqualify the user from the reward. OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation.Published on Oct 9, 2023Updated on May 29, 2026383Understanding OKX's Security Fund
Maintains Market Stability: It acts as a layer of protection against major market volatility, hedging against liquidity risks and reducing the potential for a cascading chain of liquidations.3. What Contributes to the Security Fund? The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position.Published on Mar 25, 2026Updated on May 29, 202648M $SPACE Drops Campaign Terms and Conditions
Campaign Overview and Period The "8M $SPACE Drops Campaign" (the "Campaign") begins on January 26, 2026, 7 AM PST (the "Start Date") and ends on January 30, 2026, 7 AM PST (the "Campaign Period"). The Campaign allows eligible users to join and earn rewards in the form of specific tokens (the "Reward Token") based on their eligible crypto asset holdings.2.Published on Jan 27, 2026Updated on May 29, 2026How do I create passkeys? (app)
(The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Account settings > Security > Passkeys 3. Select Enable and complete the security verification Note: you must complete identity verification, email verification, and SMS verification for first-time binding. 4.Published on Aug 16, 2023Updated on Jun 5, 202613,393Trading Signal Bot FAQs
This meticulous selection process aims to bring onboard individuals or entities who can enhance the quality and diversity of signals provided through the platform.18. Is there any way to reach out to OKX regarding the Signal Bot? Yes, for any inquiries related to the OKX Signal Bot, you can easily get in touch with OKX Support through this link. Additionally, we've established a dedicated Telegram channel for OKX Signal Bot.Published on Oct 9, 2023Updated on May 29, 2026137How do I trade with OKX on TradingView?
TradingView has long been a popular platform among traders, offering a comprehensive suite of trading and charting tools that allow traders to make informed decisions and act quickly on market opportunities. With the integration of OKX, TradingView now provides an even more comprehensive solution for crypto traders, offering greater convenience, innovation and choice to users.Published on Jul 29, 2025Updated on Jun 4, 202666Why hasn't my deposit been credited?
Contract address acts as its ID — it's used to verify that the token is supported by both platforms. To check contract address: App: Assets > Deposit > Crypto > Network > Contract Address Web: Assets > Deposit > Crypto > Network > Token contract Select the crypto that is supported by the corresponding platformIncorrect address and network Before you submit a deposit request, make sure that you've selected the network supported by the corresponding platform.Published on Sep 1, 2023Updated on Jun 5, 202614,078X Layer upgrade and OKT/OKB asset handling FAQ
August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks.Published on Aug 13, 2025Updated on May 29, 202630Tradeback voucher FAQ
If any of the above acts are found, OKX reserves the right to disqualify the user and revoke any distributed vouchers. OKX reserves the right to determine and amend the rules of the voucher at any time without further notice, including but not limited to cancelling, extending or terminating the voucher, modifying the eligibility conditions for users activating the voucher, and adjusting the voucher rules. All Tradeback voucher users shall be bound by these revised terms.Published on May 8, 2026Updated on May 29, 2026