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X Layer upgrade and OKT/OKB asset handling FAQ
OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on Aug 13, 2025Updated on May 29, 202630What can help prevent P2P crypto scams and protect my assets?
Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on Sep 2, 2023Updated on May 29, 20261,466What should I do if I mistakenly withdraw crypto via the wrong network?
If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. If you withdraw to a third-party platform with the wrong network, you'll need to reach out to the third-party's support team for assistance. If you withdraw to a third-party wallet with the wrong network, you can retrieve it by following the guidance below:Retrieve it via Web3 walletApp 1.Published on Jan 21, 2025Updated on May 29, 20262Why is my deposit/withdrawal suspended?
Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049What onboarding information is required for a Trust?
Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users. Provide trust documentation Provide documentation that outlines the key persons (for example, trustee, beneficiaries) of the trust.Published on Oct 13, 2023Updated on May 29, 2026120Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on May 12, 2023Updated on May 29, 20264,876How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on Oct 8, 2025Updated on May 29, 202618How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on May 29, 2026175How can I protect myself from scammers?
What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots.Published on Aug 21, 2023Updated on Mar 3, 202612,252Travel Rule FAQ
If you fall into this category, you will need to provide the name of the beneficiary party and whether the transfer is going to a private wallet or cryptocurrency exchange account. Additionally, we may require supplementary information to meet the necessary compliance standards.Published on Jul 20, 2023Updated on May 29, 2026814How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on May 29, 202620Iceberg strategy FAQs
An iceberg order is an algorithmic order that allows you to: Slice large orders into multiple small orders Orders will be placed on the market according to their preferred mode (Quick execution/Price-speed balance/Passive queuing) When one of the smaller orders has completely filled, or the level changed from the initial orders, the system will check the depth and place the order accordingly.Can I have an example of how the Iceberg bot works?Published on Aug 4, 2023Updated on May 29, 202617How do I verify OKX's ownership and balance of the wallet address?
For verification, you can opt to use the default RPC, a third-party RPC, or the OKLink API.Published on Sep 26, 2023Updated on May 29, 20261,004How do I use a physical security key to protect my account?
or third-party account breaches You may need time to understand how to use the hardware Operates offline, eliminating risks from cloud synchronization or third-party account breaches The device must be carried for use Cost-effective compared to setting up a dedicated device for authenticator apps Loss of the device or PIN could still pose challengesHow do I use the hardware security key?Published on Jan 10, 2025Updated on May 29, 202619,603What onboarding information is required for the non-profit organization (NPO)?
Identify all key parties Identify all parties involved in the NPO, including the corporate officers, directors, major donors, and any authorized users. Provide organizational documentation Provide organizational documentation that establishes the organization's structure, purpose, corporate registration number and rules of the NPO.Published on Oct 13, 2023Updated on May 29, 202672