When you enter Pay flow, there are two ways for you to view the available balance: Directly click the number of the total balance, and it'll direct you to the balance detail page. The available balance of each crypto will display once you enter in the Pay any contact flow.11. I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.

A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".

If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. If you withdraw to a third-party platform with the wrong network, you'll need to reach out to the third-party's support team for assistance. If you withdraw to a third-party wallet with the wrong network, you can retrieve it by following the guidance below:Retrieve it via Web3 walletApp 1.

Causes The deposit address isn't associated with the OKX platform: Due to user operational errors, these issues can't be addressed temporarily. Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly...

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

Important: Always verify the deposit address and network before sending. On-chain transfers cannot be reversed if sent to the wrong address or network.FAQs Are internal transfers between OKX Pay and Funding balance free? Yes. No fees apply to transfers between OKX Pay and your Funding balance. Which assets are supported? USDG, USDT, and USDC on X Layer. Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets.

Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.

When selecting a deposit method, you'll always see the processing time. The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the webWhat should I do if I entered the wrong digit for my bank account? To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required.

The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.

If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?

With USDG, you get zero-fee trading, built-in rewards, and flexible utility—all in one stablecoin.

Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

It’s recommended to handle issues in the following order (from easy to hard): Retry with administrator privileges Restart the system, then make an attempt again; to release locks or reduce resistance Clean based on the risk target type If the alert involves system services, scheduled tasks, or startup items, don’t just delete files—remove them from the corresponding configuration entries first.

Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

You can always view essential signal information by using these 2 methods: Signals View: select Details in your Signal Bot Dashboard: go to Bots > Signal bot > Details > Signal Check Signal details14. Can I simultaneously have long and short positions open in my bot? The bot operates in a one-way position mode. This means that for a single trading pair, you can hold a position in only one direction at any given time. However, when considering multiple trading pairs, you do have flexibility.