Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.

After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book? When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.

When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select Change verification period to verify the address permanently. 30 days (default): Withdrawals to this address within 30 days will not require additional verification. When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status.

Once your payback deposit has been cleared and we have successfully received the funds (which can take up to 5 business days), the restrictions on your account will be lifted automatically. We will send you a confirmation email as soon as this is done.6. What happens if I don't repay by the deadline? You have 5 days from the date the return was processed to complete the repayment. This deadline is automated and can't be extended.

Once the verification is complete and the funds have cleared, the hold will be released, and you'll be able to withdraw the funds without restrictions. If you'd like to know when you can withdraw your funds, you may check it under your deposit details. Note: in some cases, we may enforce an additional hold of up to 15 calendar days for risk management purposes. This is to help protect users and the platform from fraud, scams, and unauthorized activity.FAQ1.

Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account.

Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered. Note: crypto transactions are irreversible once confirmed on the blockchain. OKX can't reverse completed transactions. Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify?

The data is generally updated after 00:00 UTC the following day and requires 1-2 hours for processing. If you've just started DEX trading, your Exchange balance may temporarily show 0. The next update will include Exchange balance data from the previous 30 days before the DEX wallet was created.Can transactions after the event starts still count towards the Boost data? Generally, it's not included. The X Launch event usually refers to the Boost data from a day before the event starts.

If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.

Cumulative Withdrawal USD Domestic Wire transfer $50 Individuals: $500,000 Daily (max 3 times per day) $1,000,000 per 30 days Institutions: $10,000,000 Daily Unlimited per 30 days Individuals: $500,000 Daily (max 3 times per day) $1,000,000 per 30 days Institutions: $10,000,000 Daily Unlimited per 30 days Bank transfer (ACH) $1 Individuals: Varies by users (Please refer to your deposit page) Institutions: N/A Individuals: Varies by users (Please refer to your withdrawal page) Institutions: N/A Note

Tier 1 rewards have no AUM requirement and rewards may be withdrawn after a 30-day lock-up period. Tier 2: Eligible Participants will receive $90 in BTC when they deposit and trade $200. Tier 2 rewards may be withdrawn after a 30-day lock-up period. Tier 3: Eligible Participants will receive $300 in BTC when they deposit $10,000. Tier 3 rewards may be withdrawn after a 30-day lock-up period.

Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.Processing time Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account.

Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum Deposit: The maximum number of deposits you can make for a defined period.Processing time Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.