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What can I do if my device is running in an unsafe environment?
This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers. Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users.Published on Jan 19, 2023Updated on May 29, 20263015% Deposit Match Campaign - Terms and Conditions
Users must maintain an AUM equal to or greater than the qualifying deposit tier for 90 out of 180 calendar days following the deposit match campaign reward issuance to unlock the deposit match reward. In this instance, "AUM" refers to the total value of your OKX main account. Example: If a user qualifies for a $100 USDG reward by depositing $2,000 and maintains an AUM of $2,000 for 90 out of the next 180 days, the reward will be unlocked.Published on Dec 1, 2025Updated on Dec 1, 20252What is the New User Full Rebate Program?
The campaign period only limits the window in which users must complete their First Qualifying Trade. It does not affect users' ability to claim the already-earned rewards. Once the campaign period expires, users who have not yet completed their First Qualifying Tradewill no longer be able to earn rewards under this Program.4. What are the First Qualifying Trade requirements to claim for the New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264US USDG Deposit Match Campaign Terms and Conditions
Users must maintain an AUM equal to or greater than the qualifying deposit tier for 90 out of 180 calendar days following reward issuance to unlock the reward. In this instance, "AUM" refers to the total value of your OKX main account. Example: If a user qualifies for a $100 USDG reward by depositing $1,000 USDG and maintains an AUM of $1,000 USDG for 90 out of the next 180 days, the reward will be unlocked.Published on Oct 10, 2025Updated on Nov 17, 20257How do I use a physical security key to protect my account?
Device theft also poses a threat if lock-screen security is compromised Passkeys: while more secure than passwords, they rely on third-party account synchronization and can be accessed if the linked device is stolen and unlockedAdvantages and limitations of physical security key If you are new to this technology and considering using physical security keys, here are some advantages and limitations to keep in mind: Advantages Limitations Operates offline, eliminating risks from cloud synchronizationPublished on Jan 10, 2025Updated on May 29, 202619,667What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on May 29, 202666How can I reduce trading fees?
To qualify, the invited users must meet the following requirement: The trading volume of any single order must be at least 50 USDT. Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules.Published on May 19, 2025Updated on May 29, 202670US Holiday Campaign - Terms and Conditions
OKX reserves the right to send weekly reminders to users whose AUM falls below their qualifying threshold.Published on Nov 6, 2025Updated on May 29, 2026How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on Dec 13, 2023Updated on May 29, 20261,037What should I do if there is a payment due for my ACH deposit?
Please note that not all accounts will qualify to repay through this process. If you are unable to initiate a repayment for an ACH transaction due to an issue, please contact our Customer Support for further assistance.5. How will I know when my account is restored? Once your payback deposit has been cleared and we have successfully received the funds (which can take up to 5 business days), the restrictions on your account will be lifted automatically.Published on Sep 29, 2025Updated on May 29, 20261Understanding OKX's Security Fund
Users should consult with a qualified financial advisor before making any investment decisions.Published on Mar 25, 2026Updated on May 29, 20264US Referral Bonus Terms and Conditions
The new customer ("Referral") onboarding to OKX is not paid out through a referral amount, but they may qualify for Welcome Rewards through our New User Bonus promotion. This promotion is exclusively available to residents of the United States and its territories, where the OKX platform is available. The amount of cryptocurrency reward is calculated at the time of disbursement and based on the spot market price of that cryptocurrency at that time.Published on May 16, 2025Updated on May 29, 20262General X Drops Campaign Terms and Conditions
Eligible Crypto Balance To qualify for rewards, a user's Crypto Balance implies the total value of crypto assets in their portfolio, subject to the following exclusions: Cash Excluded: Fiat currencies (e.g., USD, EUR, SGD) are excluded. Stablecoins Excluded: USDG, USDC, PYSUD, DAI, USDT, USD1 and USAT are excluded from Crypto Balance. All other crypto assets will be counted towards the Crypto Balance.Published on Feb 12, 2026Updated on May 29, 20263.1M+ $SENT X Drops campaign terms and conditions
Eligible Crypto Balance To qualify for rewards, a user's Crypto Balance implies the total value of crypto assets in their portfolio, subject to the following exclusions: Cash Excluded: Fiat currencies (e.g., USD, EUR, SGD) are excluded. Stablecoins Excluded: USDG, USDC and USDT are excluded from the Crypto Balance. All other crypto assets will be counted towards the Crypto Balance.Published on Feb 4, 2026Updated on May 29, 20268M $SPACE Drops Campaign Terms and Conditions
Eligible Crypto Balance To qualify for rewards, a user's Crypto Balance implies the total value of crypto assets in their portfolio, subject to the following exclusions: Cash Excluded: Fiat currencies (e.g., USD, EUR, SGD) are excluded. Stablecoins Excluded: USDG, USDC, and USDT are excluded from Crypto Balance. All other crypto assets will be counted towards the Crypto Balance.Published on Jan 27, 2026Updated on May 29, 2026