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How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on Sep 10, 20253What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on Oct 11, 2024Updated on May 14, 2026509Trading Signal Bot FAQs
This resource empowers you to craft and send your alert messages with precision, ensuring smooth communication between your trading strategy and the OKX platform.6. Can I set up multiple trading pairs in one signal bot? Absolutely! You can efficiently manage multiple trading pairs within a single signal bot. During setup, you can select Create > Add trading pairs you want to include, allowing you to effectively monitor and execute trading signals for those specific pairs.Published on Oct 9, 2023Updated on Apr 27, 2026137Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on Mar 4, 2026127How do I stay safe from phishing SMS using the name OKX?
Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users. High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026323How do I fix common issues with DEX trading wallet passkeys?
What if I see a message saying the maximum number of passkeys has been reached? Each DEX trading wallet allows multiple passkeys, but there's a limit. If you see this message, go to Passkey Management and remove any passkeys you no longer use before adding a new one.3. When do I need to reset my passkey? You'll need to reset your passkey if your old device is lost or you accidentally delete the passkey.4. What if I lose my passkey? If only one passkey remains, you won't be able to delete it.Published on Nov 4, 2025Updated on Nov 17, 20251How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on Mar 4, 202617Satoshi test FAQ
What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on Oct 15, 202543Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on May 14, 20262,694How do I verify OKX's ownership and balance of the wallet address?
The BTC single-signature address passed message and signature results can prove OKX's ownership of the address. ETH wallet Passed message and signature results can prove OKX's ownership of the address. You can confirm the ownership of the reserves address published by OKX with the open source or third-party tools provided.How do I verify OKX's ownership of wallet reserves address via verification tools?Published on Sep 26, 2023Updated on Jan 26, 20261,003How can I protect myself from scammers?
Our specialists will review the case and assist you as soon as possible. 6. How can I avoid being scammed by a “pig-butchering” scheme? In this type of scam, fraudsters may contact you through messaging apps (such as WeChat) and begin with casual conversations to build trust. Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent.Published on Aug 21, 2023Updated on Mar 3, 202612,220How do I navigate to and customize notification settings?
You can manage all your OKX notifications—such as system updates, security alerts, and promotional messages—directly through the Notification Settings. This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on Nov 6, 202518How can you protect yourself from a phishing attack?
Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Apr 17, 20263,748How do I deposit USD or USDG with Bank transfer (ACH)?
Select Submit to initiate a Bank transfer (ACH) deposit 6. Funds are available for trading immediately after the deposit is completed.Published on Jan 10, 2025Updated on May 11, 20262How do I make a deposit? (web)
You may refer to the message displayed on your page.How do I make a deposit?Published on Aug 13, 2023Updated on May 15, 20267,924