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How do I stay safe from phishing SMS using the name OKX?
As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on May 9, 2025Updated on Mar 4, 2026323How do I add my emergency contact?
If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS. If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.Published on Jul 24, 2025Updated on Feb 12, 2026280Why is my deposit/withdrawal suspended?
Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 20261,026What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 12, 2026750What is trigger order?
Note: your order stays pending until the market reaches your trigger price.Will my order execute at exactly my trigger price? Not necessarily. The trigger price activates the order — it isn't a guaranteed fill price. Once the trigger condition is met, we submit a market order at the prevailing price at that moment. The actual execution price may differ from your trigger price, and the gap can be larger during periods of high volatility or low liquidity.Published on May 8, 2026Updated on May 11, 2026US USDG Deposit Match Campaign Terms and Conditions
Prices of crypto/digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Oct 10, 2025Updated on Nov 17, 20257What's the Spot Grid bot and how do I use it?
Wide range: Lets the bot ride big swings and stay alive in volatile markets. Trades less often, which can slow ROI because funds are spread thin. Number of Grids: Grids are the steps inside your price range. More grids: Smaller gaps lead to frequent trades but smaller profits per trade Costs rise: every trade pays a fee, and profits per trade are tiny. Fewer grids: Larger gaps lead to fewer trades but bigger profits per fill.Published on Oct 3, 2025Updated on Nov 17, 20258Spot grid bot FAQ
This function moves the entire grid upward automatically to stay aligned with the price movement. It allows your trading bot to stay active longer by removing the lowest grid and adding a new grid at the top.When the current price hits the grid's upper limit: The lowest buy order at the grid's lower limit is canceled. A new buy order is placed at the original grid's upper limit. Once the buy order is filled, a corresponding sell order is placed one grid level above the original upper limit.Published on Aug 28, 2025Updated on Jan 22, 202621What's the Spot DCA bot and how do I use it?
Example of a bot order with safety and take profit levels: Buy at 100,000 USDT with safety orders below and a take profit at 105,000 USDT Time Description t=1 The bot places 3 limit buy safety orders and a take profit limit order Note that the stop loss at the moment is 97000. Let's say the price falls to 97900 which means that 2 of the safety orders are filled. In addition, we assume that the limit order gets filled at 97900.Published on Oct 3, 2025Updated on Nov 17, 20255How do I start trading cryptocurrency on OKX with Smart Trading?
This approach allows you to stay actively involved in the decision-making process while benefiting from automated trade execution, saving you valuable time and effort.Are there any factors for me to consider? Customization: each Smart Trading product offers a level of customization to cater to your unique needs and risk appetite.Published on Apr 7, 2024Updated on May 11, 202675US Holiday Campaign - Terms and Conditions
Prices of crypto/digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Nov 6, 2025Updated on Dec 2, 2025How do I discover new tokens?
Turn on push notifications to stay informed about the exciting new token listings by heading to the OKX App > Menu > Account settings > Preferences > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 6, 202655How do I explore new tokens?
Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on Nov 17, 2025How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
This remaining BTC will stay in the grid strategy until it stops, at which point it will be returned to your wallet. 3. How is grid profit estimated in this case? Below is the estimated grid profit for the displayed order group: Assume the buy and sell concepts are the same For calculation purposes, we use the executed sell amount to align the quantities on both sides of the trade, i.e., 0.00005216 BTC.Published on Jun 20, 2025Updated on Apr 30, 2026How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on Oct 16, 2024Updated on Feb 12, 2026406