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Tradeback voucher FAQ
If you activate a new voucher, your currently activated voucher will be de-activated. De-activated vouchers can no longer be used. Select the Activate button to activate your voucherHow do I check which trades are eligible? In each tradeback voucher, click on the Information icon (i) to check the voucher details. In the Voucher details section, we display the eligible trading products and base currencies.Published on May 8, 2026Updated on May 29, 2026Outcomes User Guide
This product is not affiliated with, and has not been authorized, approved, endorsed, or sponsored by, the Fédération Internationale de Football Association ("FIFA"), the World Cup Organizing Committee, or any of their official sponsors, partners, or licensees. Any references to the "World Cup" or other event-related terms in connection with this promotion are used for descriptive purposes only and do not imply any form of commercial cooperation or association with FIFA or any official body.Published on Jun 2, 2026Updated on Jun 4, 20261Outcomes FAQ
This product is not affiliated with, and has not been authorized, approved, endorsed, or sponsored by, the Fédération Internationale de Football Association ("FIFA"), the World Cup Organizing Committee, or any of their official sponsors, partners, or licensees. Any references to the "World Cup" or other event-related terms in connection with this promotion are used for descriptive purposes only and do not imply any form of commercial cooperation or association with FIFA or any official body.Published on May 20, 2026Updated on Jun 5, 2026148How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on May 29, 20263,163How do I make a crypto withdrawal? (web)
Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 20, 2024Updated on May 29, 20261OKX listing mechanism
Orders are matched only after official trading begins and according to normal trading rules.Published on Apr 27, 2018Updated on May 29, 20267,498Satoshi test FAQ
If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months. You'll not need to perform the test again during this period unless you change your withdrawal address or upon the expiry of the verification.11.Published on May 28, 2024Updated on May 29, 202643How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on May 29, 202670,100Pay Passkey FAQ
As long as the identity verification address is in a supported region, Pay mode will display normally. However, you may not be able to initiate Pay transactions if the passkey isn't supported by the device.9. How can I withdraw assets if my device doesn't support Passkeys? Device must support passkey, which will be used to sign withdrawal transactions.10. What should I do if I lose my only remaining Pay Passkey? If there's only one passkey left, it can't be deleted.Published on Feb 11, 2026Updated on May 29, 2026Passkey FAQ
To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification? This message usually means you're using a device that doesn't have a passkey saved. For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey.Published on Mar 19, 2025Updated on Jun 4, 2026136Why can't I join or claim rewards from a campaign?
This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign. Invited user under risk control In referral campaigns, if the invited user's account is subject to risk control restrictions, the inviter will not be eligible to receive the corresponding reward.Why was my campaign reward taken away?Published on Jun 10, 2025Updated on May 29, 202614,839What's OKX Security Assistant?
If they differ, there may be a risk.Browser no-plugin or incognito mode comparison Log in using a browser with no plugins or incognito/private mode and compare the address with the one shown in normal mode. If they differ, there may be a risk.Clipboard tampering test First, record the correct address in Notepad or Notes, then paste it into the input field or address bar. If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on May 29, 202664How do I register an account on OKX?
Make sure the email is entered correctly and can receive messages normally. Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on May 29, 202627,927How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Matching quantities are normalized for comparison. The actual fees vary based on execution type (maker or taker) and the user's account tier. Total PnL remains an accurate and comprehensive representation of your bot’s actual profit and loss. Grid Profits simply offer the best-possible estimate of the portion of profits attributable to completed grid cycles. Any profits from incomplete cycles are not reflected.How is the field "Unpaired PnL" calculated?Published on Jun 20, 2025Updated on May 29, 202658Spot grid bot FAQ
Is this normal, or could there be an issue? This is normal and can happen in two main situations: Base Currency or Base + Quote Currency investment: If you invested in base currency or both base and quote currencies, the SELL order may be placed first to sell some of the base currency, followed by the BUY orders to complete the grid levels. This is a standard part of the process and doesn't indicate any issue.Published on Aug 28, 2025Updated on May 29, 202621