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How do I unlock my deposit when the Travel Rule additional verification is required?
Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender, you can select I'm the sender checkbox Fill in all the necessary sender's information if your deposit is from a private wallet Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlockedPublished on Aug 23, 2024Updated on Dec 4, 20255What's KYC: What to expect and why it matters?
KYC involves several layers of verification depending on your activity, region, and risk profile. Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.Published on Jun 24, 2025Updated on Apr 6, 202660What is the New User Full Rebate Program?
Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate. OKX doesn't guarantee the value of rewards at the time of use or withdrawal. Prices of digital assets, including stablecoins, can increase or decrease at any time.Published on Mar 16, 2026Updated on May 12, 20263Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on Feb 5, 2026807Why is my deposit locked?
Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.Published on Dec 19, 2023Updated on Apr 24, 2026981Passkey FAQ
What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to version 6.111.0 or above Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.Published on Mar 19, 2025Updated on Mar 4, 2026125World Cup VIP Exclusive Gift Set FAQ
Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery? The most suitable provider will be automatically assigned based on your region. Selecting a specific courier is not supported. Tracking details will be available on the page once your order has shipped.Can my shipment be expedited?Published on Dec 19, 2025Updated on Apr 24, 2026318Buy/sell/convert spread disclosure
The price includes a maximum percentage spread based on the instrument, as shown in the table below: Asset Spread All pairs 1.00%* *Buy, sell, and convert spreads may vary across different markets and regions. Your order will be routed to one or more market makers, which may include an affiliated entity. At the time you receive the quote, the maximum spread — including market maker fees — will not exceed the disclosed amount in the table.Published on Apr 15, 2025Updated on Mar 27, 20262How do I register for an OKX account?
Your country of residence, local laws, and the legal entity operating in that region may affect whether and how you can use our platform. A user’s citizenship alone is not necessarily disqualifying — what matters most is where you are currently residing and which regulatory rules apply in that location. Even if we support your country of residence, certain features (trading pairs, services, withdrawal options) may be restricted depending on local regulations.Published on Sep 6, 2024Updated on Apr 27, 202642Tradeback voucher FAQ
Regional restriction applies. Tradeback vouchers may not be available in certain regions.Published on May 8, 2026Updated on May 8, 2026Where do I find limits, fees and processing time details for cash withdrawal?
We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you.Published on Apr 14, 2026Updated on Apr 14, 2026Where do I find limits, fees and processing time details for cash deposit?
We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you.Published on Apr 14, 2026Updated on Apr 17, 2026US Christmas Crypto Gift Campaign
For the avoidance of doubt, users from other countries or regions (subject to verification information) may not be eligible to participate in this crypto gift campaign. Please refer to clause 2.2 of OKX’s Terms of Service. This activity is not (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy or sell crypto/digital assets; or (iii) financial, accounting, legal, or tax advice.Published on Dec 24, 2025Updated on Dec 24, 2025TradingView Subscription Codes – Terms and Conditions
Users are responsible for ensuring the code is valid in their region. OKX is a third-party distributor and is not responsible for the geographical applicability or regional availability of TradingView's offerings. The use of the TradingView platform and any redeemed subscriptions is subject to TradingView's own Terms of Use and Promo FAQ, which can be found at: TradingView Terms of Use TradingView Promo FAQ TradingView Partner Program Rules (If applicable)1.5.Published on Jul 23, 2025Updated on Sep 9, 20256Why can't I join or claim rewards from a campaign?
Some common reasons include: Suspicious account activity Past campaign abuse (for example, creating multiple accounts to claim rewards) Failure to meet minimum deposit, trading volume, or verification level required by the campaign Restrictions based on regional regulations or specific campaign termsWhat can I do next? You can: Review the campaign terms on the campaign page to make sure you meet the specific requirements. Wait for the system's review.Published on Jun 10, 2025Updated on May 12, 202614,641