All
FAQ
Announcements
Product documents
Advance Notice: Fee Adjustment to Token Pairs Group 1
Note: OKX reserves the right, at its sole and absolute discretion, to amend the effective dates of these fee changes as necessary and without prior notice.Published on Feb 3, 2026Updated on Feb 3, 2026AnnouncementsHow do I set up wallet release for my DEX trading wallet?
What's wallet release? Wallet release is a safeguard feature for DEX trading wallets. These wallets are smart contracts that can't be imported into other wallet applications using a mnemonic phrase or private key. Wallet release allows you to: Transfer control of your DEX trading wallet to your own self-custody wallet. Ensure you always have full access to your assets. Use a web-based tool to transfer funds to your wallet when it's needed.How does wallet release work?Published on Sep 24, 2025Updated on Nov 17, 2025FAQ1Crypto Tax Reporting
The 1099-DA form will include the following information: gross proceeds "$1,500", date acquired "1/1/2025", date disposed "1/2/2025", digital asset type "BTC", gain or loss "short term capital gain (less than 1 year of holding)", cost basis "$1,010", etc. UserXYZ will likely have a short term capital gain of $490 from the disposition of 0.1 BTC, which is reportable on 2025 1040 U.S individual tax return.Published on Sep 24, 2025Updated on Feb 13, 2026FAQ2How can I protect myself from scammers?
They may send fake or edited screenshots to rush you into releasing tokens. Always verify the actual amount received in your account before releasing the token. If you notice any discrepancies, please don't release the token and submit an appeal immediately.4. What should you do if you received money from an account that's not with the buyer's name, but the buyer selected the Payment Completed option?Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,196What's demo trading and how do I use it?
Not only is it a safe haven for beginners to familiarize themselves with the intricacies of crypto trading, but it also serves as a sophisticated playground for seasoned traders to fine-tune advanced strategies before implementing them in their actual market portfolios.Published on Oct 1, 2025Updated on May 5, 2026FAQ3OKX contract voucher and usage rules
review relevant actions, disqualify accounts from participating in the event and recover the vouchers that were released to aforesaid accounts OKX reserves the right to modify, change or cancel the contract vouchers at any time and for any reason without prior notice OKX reserves the right to final interpretation of the contract vouchersPublished on Aug 15, 2023Updated on Mar 24, 2026FAQ624What can help prevent P2P crypto scams and protect my assets?
1. Fake receipts Fake receipt scams involve scammers who send you a bank receipt to substantiate their claims that they've already sent you money. They'll also insist that the money was sent through an escrow transaction and will only be reflected in your wallet after you release your crypto holdings. In most instances, scammers will use strong language to pressure you into giving up your crypto assets. These scammers can also easily manipulate data, including receipts, photos, or screenshots.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,462Crypto available for withdrawal FAQ
To check when your funds will be released, open the OKX app, tap your held balance, and view the Hold Details page. You'll see the exact amount on hold, the reason, and the release date.Once the hold period ends, your funds automatically become available for withdrawal — no action is needed.How do I check my crypto available for withdrawal and funds unavailable for withdrawal?Published on Jan 25, 2024Updated on May 12, 2026FAQ3,689How do I fix common issues with DEX trading wallet passkeys?
1. What happens if I move my passkey to a device that doesn't support it? Your DEX assets will still appear in your wallet, but you won't be able to use CeDeFi trading functions on that device.2. What if I see a message saying the maximum number of passkeys has been reached? Each DEX trading wallet allows multiple passkeys, but there's a limit. If you see this message, go to Passkey Management and remove any passkeys you no longer use before adding a new one.3.Published on Nov 4, 2025Updated on Nov 17, 2025FAQ1What is DEX Boost and how do I participate?
Bonus that's not claimed within this period will expire and can't be reissued.If I release my wallet, can I still participate or claim rewards? No. Releasing your wallet means leaving the Exchange DEX ecosystem. You won't be able to continue participating in Boost activities or claim any pending rewards.Why do some activities support Web3 while DEX doesn't? Some activities may not support DEX because the required chain isn’t supported yet or due to compliance restrictions.Published on Dec 13, 2025Updated on Jan 29, 2026FAQ1How do I buy crypto with debit cards?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.8. After the order is completed, where can I view the crypto I purchased? After purchasing crypto with your card, go to the My assets to view your assets.9. Where can I view purchases I've made?Published on Sep 13, 2024Updated on Feb 19, 2026FAQ7What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on Oct 13, 2025Updated on Jan 27, 2026FAQ19How do I buy crypto with Apple Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 22, 2025Updated on Dec 3, 2025FAQ1Trading Bot Marketplace FAQ
By providing an accessible entry point for beginners and advanced tools for seasoned traders, we continue to innovate in the dynamic world of cryptocurrency trading.Published on Jun 13, 2024Updated on Jan 2, 2026FAQ52How do I buy crypto with Google Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Jan 30, 2026FAQ4