I updated the app but can't verify my passkey. What should I do? iOS users Android users Passkeys are stored in your Apple ID's iCloud account. You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above.

You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?

What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

Using different browsers will lead to a slightly different user experience.Rename passkey You can go to Profile > Security > Authentication methods > Passkeys > Manage to rename your passkey to help you identify it easily. Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.

Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay. The Pay passkey is solely used for signing transactions within the Pay environment.Why is using a third-party passkey manager not recommended? Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations.

Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.

: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center page Select Passkeys Check if there are any Passkeys you didn’t create.

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.

Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.

If you've set up a passkey: Withdrawal amount > 10,000 USDT: passkey + dual verification (phone/authenticator app + email) Withdrawal amount ≤ 10,000 USDT: you can choose passkey + phone (preferred) or authenticator app, or 3FA/2FA (if only 2FA is available, only 2FA is required) Note: If your cumulative withdrawal amount within 24 hours or a single withdrawal doesn't exceed 10,000 USDT, passkey authentication will be shown as the default option.

Passkey Enhance your account security by creating a passkey using Face ID or fingerprint recognition. This added layer of protection makes accessing your account safer and more convenient. For detailed instructions on setting up a passkey, visit here. Anti-phishing code An anti-phishing code protects users from email phishing attacks — like those described earlier — by helping them authenticate emails sent by us.

Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours. The restriction lifts automatically once the 24-hour period ends. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.

Once that's done, return to the homepage and select Get started to create your passkey and activate Pay. Learn more here.4. How do I make a payment on Pay? Here’s a simple guide for you to make a payment on OKX app: Go to Pay on the main menu in Simple mode Select the top arrow and Pay any contact option from the main menu Enter the amount you'd like to pay Select the recipient by their name, phone number or email address Review the transaction details and select Pay5.