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OKX Beginner's Guide
To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen. Select the headset icon at the bottom right corner of your browser On the app: Go to Menu, tap the headset icon to enter the support center, then tap on the headset icon again to interact with OKX Assistant. Enter your question in the chat bubble. If you need further help, select Chat with agent in the chat bubble to connect with a customer support agent.Published on 20 Mar 2023Updated on 29 May 20261,742How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on 22 Aug 2023Updated on 3 Jun 2026371How do I set a price alert?
Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4. Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on 30 Apr 2024Updated on 29 May 2026261How can I enhance my OKX app security?
Select the Download option at the corner. Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on 14 May 2026Updated on 29 May 2026A beginner's guide to identity verification
We'll store it securely and never share with third parties.9. Which types of documents can I use to verify my residential address for account identity verification?Published on 25 Sept 2023Updated on 29 May 20266,479How do I link an authenticator app?
It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on 29 Aug 2023Updated on 29 May 202616,438Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on 12 May 2023Updated on 29 May 20264,851How do I calculate borrowing interest?
Interest rate Account tier and daily interest rates for each cryptocurrency can be viewed in the app: Account tier: Go to the top left corner of the Homepage, select Profile > My fee tier Loan rate: Top right corner of the Trading page, Market info > Leverage lending. Whenever a liability is generated, regardless of the type of transaction, the interest is calculated as liability * daily interest rate of the currency / 24 = interest for that hour.Published on 20 Mar 2023Updated on 29 May 202670How to fix Pay passkey error on Android devices
If the error still appears, continue with Method 2.Method 2: Remove the damaged Pay passkey from Google Password Manager If updating Google Play Services does not resolve the issue, your Pay passkey stored in Google Password Manager may be damaged.How do I delete the damaged Pay passkey in my Google Password Manager? To delete the same Pay passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account.Published on 8 Dec 2025Updated on 29 May 202645Managing RFQs on the RFQ board
"Kill RFQs", "Kill Bids", and "Kill Asks" are always visible at the top right corner of the RFQ Board. Also, after clicking "View Details" on the quotes of an RFQ, you will see the "Kill" button which can be used to cancel your RFQ.Published on 30 Jun 2022Updated on 29 May 202619How to fix passkey error 50162 on Android devices
If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 29 May 20263,125How do I freeze my account? (app)
You may contact our customer service for assistance if any difficulties are encountered.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Account settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze account Get SMS/emailPublished on 11 Jul 2024Updated on 2 Jun 20267Unseen City Shirts - The Roses and The Bees - NFT FAQ
They are stored on the blockchain, and each come with unique ID. Digital collectibles are often available in different rarities which can come with associated benefits. In this case, Rare and Ultra Rare digital collectibles unlock Man City prizes. What makes digital collectibles different from physical collectibles? Digital collectibles exist online, they are not a physical object. They are stored on the internet, usually in a digital wallet for safety and security.Published on 19 Apr 2024Updated on 29 May 202623Why is my OKX app not working?
Instead, delete and reinstall the app to refresh stored data.4. Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 29 May 202617Unseen City Shirts - Blue Moon - NFT FAQ
They are stored on the blockchain, and each come with unique ID. Digital collectibles are often available in different rarities which can come with associated benefits. In this case, Rare and Ultra Rare digital collectibles unlock Man City prizes. 3. What makes digital collectibles different from physical collectibles? Digital collectibles exist online, they're not a physical object. They're stored on the internet, usually in a digital wallet for safety and security.4.Published on 25 Apr 2024Updated on 29 May 20262