Check the supported currencies and available cash deposit options on your deposit method for app Check the supported currencies and available cash deposit options on your deposit method for webHow do I view the deposit processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated.

Check the supported currencies and available cash withdrawal options on your withdrawal method for app Check the supported currencies and available cash withdrawal options on your withdrawal method for web Cash withdrawal options appear only after selecting a currencyHow do I view the withdrawal processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount.

The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal

Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.

Selecting Next will bring you to the start screen of your verification flowThe Satoshi test verification process begins Be mindful of the time limit to complete the Satoshi test. The countdown begins once you select Start verification. The time limit is stated in the description on the Satoshi test page before the verification process starts.

KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).

with the authentication Agree with the sharing of your details with Singpass You'll be redirected to the Singpass successful notification page, select Next to proceed to the next phase Complete your Singpass authentication process by selecting NextFace authentication process on OKX platform You'll be prompted to take a selfie, select Next Proceed to the selfie process to verify your account Take selfie for verification, wait up to 2 minutes to get the result Hold the phone still once you've got

After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process.

The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.

The unstaking process may take time. During this period, your staked assets will be temporarily unavailable to sell or transfer until the unstaking process is complete. Closing certain accounts intended only for Accredited Investors that you hold with us. We'll send you a confirmation email after the opt-out process is completed If you're wondering how you can opt in to be treated as an Accredited Investor, visit here.

Most withdrawals are processed promptly, but delays can occasionally occur due to standard security reviews or external processing factors. Security Holds: Withdrawals may be subject to temporary holds (up to 10 calendar days) as part of routine platform safeguards in certain markets. Conversion Delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing may depend on stablecoin partners and their processing conditions and timelines.

for you to start your trading journey You'll then be asked to verify your identity again, similar to Guide A Upon successful identity verification, your country/region of residence will be updated to your new one.Important notes Temporary logout Your account will be logged out for approximately 5 minutes during the update process.

KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.

Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.