All
FAQ
Announcements
Product documents
How do I calculate borrowing interest?
Interest-free quota Crypto Interest-free quota (Token amount) USDT 20,000 BTC 1 LTC 10 ETH 5 ETC 2000 XRP 5,000 EOS 500 BCH 5 BSV 5 TRX 30,000 LINK 50 DOT 50 ADA 500 ALGO 500 ATOM 20 CRV 100 FIL 10 DASH 2 IOST 10,000 IOTA 500 KNC 200 NEO 10 ONT 300 QTUM 100 THETA 100 SUSHI 30 SUN 20 XLM 1,000 UNI 20 XMR 2 XTZ 100 ZEC 2 YFI 0.01 YFII 0.12. Interest calculation and deduction Interest calculation time: Recorded every hour on the hour. Interest deduction time: Recorded every hour on the hour.Published on 20 Mar 2023Updated on 29 May 202670What are the spot trading guidelines for copy traders?
Metric Definition AUM - AUM = Total investment amount of all copy traders - Copy trader investment amount = Trader's max total copy trade amount or USDT equity in trading account (whichever is less) PnL Total profit or loss this trader made from their spot lead trades PnL% The PnL / Maximum investment during the selected period. Investment calculations include funds that are transferred in and out of the trader's account.Published on 6 Nov 2023Updated on 9 Jun 2026283What to do in the event of a trade error
Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.Published on 30 Jun 2022Updated on 29 May 202697How do I update my login password?
Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully madePublished on 22 Aug 2023Updated on 2 Jun 202630Why haven’t I received a reply from the blockchain project team?
For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on 17 Oct 2025Updated on 29 May 202614How do I change my login password?
Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully madePublished on 22 Aug 2023Updated on 5 Jun 202619,726What attestation do we need to agree to when verifying as an institutional customer?
Applicant has conducted, and will conduct at all times hereafter, reasonable due diligence with respect to its activities and operations sufficient to support any Application Documentation provided by Applicant and the statements made herein.Published on 5 Feb 2024Updated on 29 May 2026132What's Satoshi test and how do I complete it?
After the deposit is made, select the I've made the deposit option.Enter the address owner details for the Satoshi test After confirming the deposit, enter additional information about the address owner, for example, Country, First and Last name.Published on 28 May 2024Updated on 29 May 202667How can I protect myself from scammers?
We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller. We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform.Published on 21 Aug 2023Updated on 3 Mar 202612,256How do I enable allowlist? (web)
When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on 14 Aug 2023Updated on 29 May 2026419Lead traders: Spot lead trading guidelines
OKX copy trading uses a profit-sharing mechanism, allowing lead traders to profit from any gains made by copy traders. The maximum profit-sharing ratio is 13%.OKX profit-sharing rules If a spot copy trade makes a profit when the crypto is sold, our system will automatically deduct the trading fees, and then withhold the profit-sharing amount. On the settlement day, we'll calculate the total PnL over the whole settlement period.Published on 30 Oct 2023Updated on 29 May 2026197OKX SG Trade Only Tokens FAQ
If you have any further questions about trade-only tokens — including what you can do with your holdings, or what happens if you have made an accidental deposit — please contact OKX Assistant or your dedicated Relationship Manager (for Institutional and VIP clients).Published on 22 Apr 2026Updated on 29 May 2026How do I buy crypto with my cash balance?
Where can I view purchases that I've made in the past with my cash balance? You can find your order: On the web: Buy crypto > Express Buy > Order history On the app: select Portfolio > Transactions > filter Buy type Web: order history on the express buy page App: transactions on the Portfolio pagePublished on 16 Nov 2023Updated on 29 May 20261How do I buy crypto with my cash balance?
Once you have made your first cash deposit, you can start buying crypto: Open your OKX app > Buy Log in to your account on okx.com, go to Buy crypto > Express buy Select the crypto you want to buy with cash Enter the cash amount you want to spend or the crypto amount you want to buy and select Next Preview your purchase and select Buy After completing your buy order, your cash balance will be deducted and you will receive your crypto in your My assetsFAQ1.Published on 16 Nov 2023Updated on 29 May 2026365How do I enable allowlist? (app)
When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.Published on 14 Aug 2023Updated on 29 May 20261,946