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What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on 13 Oct 2023Updated on 12 Feb 202670OKX x McLaren NFT Sweepstakes Terms & Conditions
Virtual Driver Briefing: This prize includes a virtual driver meet-and-greet via Zoom, which will be available for the winner in 2024 season at a date suitable for both the winner and driver. This prize must be used in 2024 or the winner will automatically forfeit it.Published on 25 Apr 2024Updated on 8 Sept 2025607Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
OKX will release a two-tiered NFT drop in celebration of its partnership with McLaren Racing Limited (“McLaren”). The first-tier NFTs will celebrate individual races in McLaren’s 2024 Season. The second-tier NFTs will commemorate McLaren’s 2024 Season at the year’s end. Residents of Australia and Brazil can mint NFTs to commemorate the races and the season’s end where such NFTs do not include any utility (the “Race Rewind Fandom NFTs”).Published on 19 Jul 2024Updated on 9 Feb 20261OKX x McLaren: Digital Collectibles FAQs
At the 2024 season's end, one last collectible will be released. To claim it, you need a collectible of any rarity from each race. This drop will feature Rare and Ultra-Rare digital collectibles with special prizes. A Classic collectible does not have an associated reward, but is still a piece of authentic McLaren memorabilia. If you mint a Classic collectible you could still win a prize by collecting one collectible from each race of the season.Published on 5 Jun 2024Updated on 8 Sept 20256Why did my identity verification fail?
Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper). Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed.Published on 5 Sept 2023Updated on 12 May 202611,564What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
The N in T+N is the number of days the restriction lasts: T+1 - restriction lasts 1 day T+3 - restriction lasts 3 days T+7 - restriction lasts 7 days This restriction applies only to the affected assets and doesn't impact your ability to use other platform features, including trading and financial services. Any funds exceeding the order amount can also be withdrawn and sold via P2P without restriction.Why does OKX apply T+N (T+1/T+3/T+7) security protection for buying crypto?Published on 17 Mar 2023Updated on 12 May 20262,925OKX P2P dispute handling rules
OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* users during the process. 3. Delay in releasing ordered crypto by the seller: If the buyer completes the payment through real-time payment but the seller fails to release the crypto within 15 minutes, OKX customer support will contact the seller to complete the order. If the seller doesn't respond within the specified timeframe, OKX customer support will manually handle the release of the ordered crypto.Published on 28 Aug 2023Updated on 29 Apr 20261,129Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on 29 Jan 2025Updated on 27 Sept 202546How can I protect myself from scammers?
We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller?Published on 21 Aug 2023Updated on 3 Mar 202612,192How do I protect my account from Trojan horse takeovers?
Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge. Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness.Published on 30 May 2025Updated on 5 Feb 202614What's demo trading and how do I use it?
Not only is it a safe haven for beginners to familiarize themselves with the intricacies of crypto trading, but it also serves as a sophisticated playground for seasoned traders to fine-tune advanced strategies before implementing them in their actual market portfolios.Published on 1 Oct 2025Updated on 5 May 20263What can help prevent P2P crypto scams and protect my assets?
How to prevent fake receipt scams: Always double-check your payment account to confirm you received the appropriate amount before releasing any crypto assets. Don't be pressured to release your crypto holdings immediately. Ensure that you've received your payment in a bank account or wallet before releasing crypto.2. Impersonators By claiming to be a representative of us, scammers could contact you and ask that you release your crypto holdings immediately to prevent them from being frozen.Published on 2 Sept 2023Updated on 12 Feb 20261,462Pay Account FAQ
Pay your contacts (friends and family) with USDC or USDT in Pay. Receive USDC or USDT sent to your smart wallet and use it to pay others. Easily transfer USDC or USDT from your Pay balance to your Exchange balance and vice-versa. Send USDC or USDT onchain through X Layer, Ethereum, TRON and many other networks. Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account?Published on 16 Sept 2025Updated on 3 Dec 2025How do I buy crypto with Apple Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on 11 May 2026Updated on 11 May 2026Crypto available for withdrawal FAQ
To check when your funds will be released, open the OKX app, tap your held balance, and view the Hold Details page. You'll see the exact amount on hold, the reason, and the release date.Once the hold period ends, your funds automatically become available for withdrawal — no action is needed.How do I check my crypto available for withdrawal and funds unavailable for withdrawal?Published on 25 Jan 2024Updated on 12 May 20263,689