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How do I authorize a new device when I log in?
Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 12 May 202613,890Understanding the risks of using digital payment token services
You can reduce this risk by choosing a licensed platform that clearly discloses any conflicts and the steps it takes to manage them. Still, this risk can't be fully eliminated.Regulatory Risk Regulatory oversight is designed to ensure that DPT platforms operate securely, transparently, and in your best interest. Using an unregulated platform increases your risk of fraud, inadequate security, or limited recourse. While regulation helps reduce these risks, it doesn't remove them entirely.Published on 17 Jun 2025Updated on 17 Nov 20252What can I do if I trigger risk control?
What can I do to avoid triggering risk control? OKX has strict and comprehensive risk control standards. Therefore, all users must abide by the platform's relevant rules on fiat transactions to avoid triggering risk control. When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.Published on 13 Sept 2023Updated on 5 May 20261,817OKX x McLaren NFT Sweepstakes Terms & Conditions
You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/ tax/ investment professional for questions about your specific circumstances. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless.Published on 25 Apr 2024Updated on 8 Sept 2025607How do I safeguard my Web3 wallet from fraudsters?
We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on 13 Dec 2023Updated on 6 May 20261,015What limits are there for futures copy trading?
ZETA-USDT, GODS-USDT, ONE-USDT, ACH-USDT, T-USDT, ICX-USDT, ENJ-USDT, RAY-USDT, AEVO-USDT, TNSR-USDT, MEW-USDT, MERL-USDT, PRCL-USDT, ZENT-USDT, GLM-USDT, NOT-USDT, ATH-USDT, ZK-USDT, CVX-USDT, DOGS-USDT, CAT-USDT, BRETT-USDT, CATI-USDT, HMSTR-USDT, GOAT-USDT, SCR-USDT, ACT-USDT, OL-USDT, MORPHO-USDT, DEGEN-USDT, ARKM-USDT, MAJOR-USDT, VANA-USDT, AIXBT-USDT, BIO-USDT, SONIC-USDT, GRIFFAIN-USDT, SOLV-USDT, ARC-USDT, ANIME-USDT, SWARMS-USDT, AVAAI-USDT, COOKIE-USDT, LAYER-USDT, PARTI-USDT, GPS-USDT, SHELL-USDTPublished on 31 Oct 2023Updated on 11 May 2026253How do I activate my Pay?
Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations. This can lead to issues such as accidental deletion or passkeys being overwritten—making recovery difficult or even impossible. These risks are especially relevant for users on Apple devices, where compatibility and system integration are critical.Published on 16 Sept 2025Updated on 28 Jan 20261What can help prevent P2P crypto scams and protect my assets?
Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on 2 Sept 2023Updated on 12 Feb 20261,462What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on 13 Oct 2023Updated on 6 Apr 202662What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026118What onboarding information is required for a fund?
Identify all key parties Identify all parties involved in the fund, including the corporate officers, directors, ultimate beneficial owners, and any authorized users. Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on 13 Oct 2023Updated on 12 Feb 2026122What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on 13 Oct 2023Updated on 12 Feb 2026281How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on 10 Oct 2024Updated on 2 Feb 202655Knowledge test FAQ
The Monetary Authority of Singapore (MAS) has introduced new guidelines on consumer protection measures for digital payment token (DPT) service providers. The knowledge test (also referred to as a "risk awareness assessment") is designed to ensure that retail customers are aware of the key risks involved in using DPT services.Who needs to take this knowledge test? The risk awareness assessment is required for all individual retail customers registered with OKX Singapore.Published on 3 Jun 2025Updated on 1 Dec 20252