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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 29 May 20264How do I explore new tokens?
This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization.Published on 9 Aug 2024Updated on 29 May 2026How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page and select New .What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 29 May 202655OKX Brazil Affiliates New User Campaign
New affiliated users must complete a single trade in any Tier within 14 days of account registration. New affiliated users must be registered under the OKX Brazil Entity. Trading under Advanced mode; Simple mode; Convert through App, and Spot trading; Express buy/sell with BRL; and Convert through Web is counted. The total Affiliate Rewards will be calculated by multiplying the number of affiliated users who complete a single trade in any Tier by the Reward amount corresponding to its Tier.Published on 11 May 2024Updated on 29 May 20261How do I fix errors when submitting my institutional verification?
Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 29 May 202660How do I explore new trading opportunities on OKX?
Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Published on 17 Jan 2025Updated on 29 May 20263How can I troubleshoot web or app issues?
Select Cookies and Cached files, then confirm to clear them. Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on 11 Feb 2026Updated on 2 Jun 202613How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Published on 31 Aug 2023Updated on 4 Jun 202613,968How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 29 May 202634What limits are there for futures copy trading?
Daily lead trade limit: 500 new positions Total lead trade limit: 5000 new positions Maximum profit-sharing ratio and Maximum copy trader limit depends on lead trader's trader tier. 4.Published on 31 Oct 2023Updated on 29 May 2026255My authenticator app isn't working, what should I do?
Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.Published on 11 Aug 2023Updated on 29 May 20262,147How to fix Pay passkey error on Android devices
You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.Published on 8 Dec 2025Updated on 29 May 202646How do I join a video call with customer support?
Select Join queue when you're ready to join the callI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on 26 Aug 2025Updated on 2 Jun 202653How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on 29 Aug 2023Updated on 29 May 202616,453How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 5 Jun 20261