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What can I do if I trigger risk control?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions.Published on 13 Sept 2023Updated on 26 Jan 20261,787What onboarding information is required for a Publicly Traded Company?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. For a publicly traded company, this also includes persons having significant control over the company’s voting rights.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a family office?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process?Published on 13 Oct 2023Updated on 12 Feb 202669What onboarding information is required for a privately owned financial institution?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on 13 Oct 2023Updated on 27 Sept 2025154Why can't I join or claim rewards from a campaign?
Unable to claim rewards due to risk control If you are unable to claim rewards due to risk control, it indicates that abnormal trading or operational behavior has been detected. Risk control rules and evaluation criteria may vary across different campaigns. This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign.Published on 10 Jun 2025Updated on 6 Apr 202614,319What onboarding information is required for the government-owned enterprise?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership and control are exercised through a chain of ownership or by means of control other than direct control.Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a fund?
Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control.Published on 13 Oct 2023Updated on 12 Feb 2026118What onboarding information is required for a privately owned company?
UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company. “Ultimately owns” and “ultimate effective control” refer to situations in which ownership/control is exercised through a chain of ownership or by means of control other than direct control. Authorized users: Persons who have access to and can operate your institution’s OKX account.Published on 13 Oct 2023Updated on 12 Feb 2026279Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on 10 Oct 2024Updated on 1 Dec 20256Satoshi test FAQ
The Satoshi test is a security measure implemented by us to verify that a user has control over the wallet address to which they intend to withdraw funds. It involves sending a small, precise amount of cryptocurrency to a specific address provided by us. For the precise rule, you may refer to the Satoshi test guide here.2. Why do I need to perform the Satoshi test?Published on 28 May 2024Updated on 15 Oct 202540What's Satoshi test and how do I complete it?
To meet these requirements and comply with the Travel Rule, we'll be introducing the Satoshi test, a robust method to verify control over private wallet addresses. For more information on Travel Rule, visit here.What's Satoshi test? The Satoshi test is a verification process on our platform that involves sending a random amount of cryptocurrency—typically worth 5 USDC—to a target address within a 180-minute window to confirm control.Published on 28 May 2024Updated on 17 Feb 202661Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on 19 Dec 2023Updated on 3 Mar 2026972What should I do if the T+N security protection is triggered and I can't trade?
In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?Published on 17 Mar 2023Updated on 4 Apr 20262,712How do I activate my Pay?
It allows you to be in control by requiring your approval for every transaction, adding an extra layer of security. This wallet also allows you to seamlessly send and receive USDG, USDC and USDT across X Layer, Tron, and major Ethereum-compatible networks. Sending via X Layer incurs no additional fee. To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds.Published on 16 Sept 2025Updated on 28 Jan 20261How do I protect my account from Trojan horse takeovers?
Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud.Published on 30 May 2025Updated on 5 Feb 202612