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How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 20261How do I set up indicators on the chart?
Toggle the symbol logo, title, OHLC chart values, and bar change values. For indicators, you can show or hide names, input parameters, values, and background highlights on hover. Scales and lines — controls the price scale, labels, and time axis. Use Scale modes to set when the price cursor tag is visible: Visible on mouse over, Display always, or Never display. You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis.Published on 30 Nov 2024Updated on 29 May 202615How do I add OKX widget on my phone?
Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on 15 Aug 2023Updated on 29 May 20266,114Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 29 May 202618How do I use the Account long/short ratio indicator?
L/S indicator and set your preference on the details before proceeding For App: select Trade > Spot > Chart (logo) > Indicators > Top Acc. L/S Learn more on how you can explore the chart trading layout here.Published on 16 May 2024Updated on 29 May 202620Why did my identity verification fail?
If your account has been restricted due to this, the restriction cannot be removed. Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper).Published on 5 Sept 2023Updated on 29 May 202611,581What's OKX Affiliate Program?
For account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including X, FacebookPublished on 27 Sept 2023Updated on 29 May 20263,296How do I create passkeys? (web)
Learn more about passkeys: Passkey FAQ How to fix common issues with DEX trading wallet passkeys? Pay Passkey FAQPublished on 16 Aug 2023Updated on 2 Jun 20264,306How do I create passkeys? (app)
Learn more about passkeys: Passkey FAQ How to fix common issues with DEX trading wallet passkeys? Pay Passkey FAQPublished on 16 Aug 2023Updated on 5 Jun 202613,401Lead traders FAQ
To remove a copy trader, the user must meet both of the following conditions: They have no open positions at the time of removal. Their account balance has remained below 100 USDT for 3 consecutive days. Once these conditions are met, the user will appear as removable on your Copy Trading management page. Please note that the available users you can remove are based on what is displayed on the page — if a user doesn't appear as removable, it means they haven't yet met the requirements above.16.Published on 6 Sept 2023Updated on 5 Jun 2026122What's OKX Security Assistant?
It’s recommended to handle issues in the following order (from easy to hard): Retry with administrator privileges Restart the system, then make an attempt again; to release locks or reduce resistance Clean based on the risk target type If the alert involves system services, scheduled tasks, or startup items, don’t just delete files—remove them from the corresponding configuration entries first.Published on 15 Jan 2026Updated on 29 May 202668How can I enhance my OKX app security?
Your keyboard input or clipboard content is modified unexpectedly.How do I remove malware and secure my device? Uninstall suspicious apps: Remove any apps downloaded from unofficial sources. Check if "accessibility permissions" have been granted to unknown apps and disable them. Perform a full system scan: If issues persist: Install and run a trusted antivirus software scan. Delete any detected malicious apps and associated files.Published on 14 May 2026Updated on 29 May 2026Crypto available for withdrawal FAQ
Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team. If you need access to your funds urgently, converting your crypto to local currency and withdrawing to your linked bank account is the recommended alternative.Will this happen every time I deposit and buy crypto? The hold is not applied to every transaction.Published on 25 Jan 2024Updated on 29 May 20263,695What's KYC: What to expect and why it matters?
Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on 24 Jun 2025Updated on 29 May 202666How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on 13 Dec 2023Updated on 29 May 20261,037