All
FAQ
Announcements
Product documents
OKX x McLaren NFT Sweepstakes Terms & Conditions
After the Canadian Grand Prix, any user holding a Canadian Grand Prix NFT will be automatically airdropped a classic edition of the previous Grand Prix’s in the F1 season (which are: Bahrain, Saudi Arabia, Australia, Japan, China, Miami, Imola, Monaco). Selection of Winners: For Entry Periods 1-16 (2024 McLaren race schedule) and Entry Period 17 (year-end NFT), everybody that mints an NFT will be entered into a chance to be entered into a prize-winning opportunity.Published on 25 Apr 2024Updated on 8 Sept 2025607Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
The following details apply to Races 1 (United Kingdom Grand Prix) through 13 (Abu Dhabi Grand Prix), as further described below: The minting window for every single race in the 2024 calendar, starting from the United Kingdom Grand Prix, will open at 10am GMT on the Friday of a race weekend, and will close at 10am GMT the Monday post race day. During the minting window, the Race Rewind Fandom NFTs will appear in users’ wallets/ dashboards.Published on 19 Jul 2024Updated on 9 Feb 20261How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on 17 Oct 2025Updated on 4 May 202656How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on 26 Aug 2025Updated on 23 Apr 202651How do I check the status of my returned withdrawal?
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026291How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026114Why is my account restricted and what should I do?
If you've submitted all the required information but haven't heard back, check your Ticket Center or email inbox for status updates. Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required. Note: if you submitted information more than 48 hours ago and have no update, contact OKX Support and provide your ticket number for a status check.How long does a review take?Published on 27 Feb 2026Updated on 8 May 2026544OKX x McLaren: Digital Collectibles FAQs
You must have a full collection of 24 collectibles (one per race of any rarity) to be in with a chance of winning the end of season grand prize.Why is the digital collectible drop limited? OKX and McLaren reserve the right to pause or close the minting window early in exceptional circumstances, such as when gas fees exceed a cost threshold.What is X Layer?Published on 5 Jun 2024Updated on 8 Sept 20256What should I do if I deposit to the wrong address?
Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on 15 Oct 2024Updated on 12 Feb 2026240Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 6 May 2026417Trade Like A Pro hype rules
Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST. Limited to first 1,000 new users. Each user shall be eligible to participate once in the Campaign, and users are not allowed to enter multiple accounts to participate in this Campaign. OKX or the Campaign organiser shall have the full discretion to disqualify any user from the Campaign.Published on 25 Sept 2023Updated on 28 Aug 202513Pay Passkey FAQ
If you've lost your old device and you're unable to complete verification, you can submit a support ticket to request a reset.7. What's a Pay Passkey reset? A process that was initiated by users to redeploy a new Passkey on a specific chain.Published on 28 Apr 2025Updated on 30 Apr 2026187A beginner's guide to identity verification
If the account owner is unable to log in, they can still contact us without signing in: Go to okx.com/help or open the OKX app Go to our OKX Assistant (chatbot icon at the bottom right corner), then select Continue as Guest Submit a support ticket using the email address registered to their OKX account For help recovering account access, refer to: How do I reset Two-factor authentication (2FA)?14. How can I change my name/identity verification information?Published on 25 Sept 2023Updated on 30 Apr 20266,468How do I calculate borrowing interest?
When engaging in margin trading under a unified trading account, if a liability is incurred, interest will accrue, and there is no interest-free quota. However, in unified trading account futures trading, unrealized profits and losses generated in a multi-currency mode have an interest-free quota. Liabilities within this limit do not incur interest. If the liability exceeds the interest-free quota, interest will be charged on the amount that exceeds it.Published on 20 Mar 2023Updated on 11 May 202669