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What are Source of Funds (SoF) and Source of Wealth (SoW)?
Crypto mining Mining Payout Statement Shows mining rewards Mining Monitor Screenshots Must be from recognized platforms (For example: 2Miners, Nanopool) Equipment Purchase Receipt Shows ownership of mining hardware Tax Document Shows mining income claims Others Proves mining operation Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmationPublished on 24 Dec 2024Updated on 29 May 20261How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on 14 Jan 2025Updated on 29 May 202610How do I calculate borrowing interest?
Interest calculation and deduction Interest calculation time: Recorded every hour on the hour. Interest deduction time: Recorded every hour on the hour. Debts incurred under cross-margin and isolated-margin positions will accrue interest and be deducted separately for each margin type. Interest on borrowed funds is calculated based on the customer's interest-bearing liability and is recorded every hour on the hour, starting from 0:00.Published on 20 Mar 2023Updated on 29 May 202670How do I check the status of my returned withdrawal?
Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform. Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible.Published on 30 Oct 2023Updated on 29 May 2026299Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 29 May 20262,020How do I download my account statements?
Example: When you deposit or withdraw crypto from your account, it will be recorded here. To download your funding history, please follow these steps: Select Funding history from the menu bar to view your funding history Note: funding history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full funding history file.Published on 6 Nov 2024Updated on 5 Jun 20261What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 29 May 2026132What should I do during or after a scam?
Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information.Published on 11 Mar 2024Updated on 29 May 2026768What documents are accepted as proof of sources of funds from decentralized finance?
Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid. Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on 12 Nov 2024Updated on 29 May 202654OKX x McLaren NFT Sweepstakes Terms & Conditions
Dispositive motions will be allowed, and the arbitrator must follow this Agreement, will have the same power to award damages and relief as a court (including reasonable attorney’s fees and costs), and will issue a binding written decision, which can be enforced by entry of judgment by any court of competent jurisdiction.Published on 25 Apr 2024Updated on 29 May 2026607Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on 22 Aug 2023Updated on 29 May 202620,968Convert FAQ
You can view the transaction history by selecting Record on the Convert page. Alternatively, you can view them in Assets > History > Asset > filter Convert type. Select Record on Convert page to view your convert transaction5. Why can't I find the crypto I want to convert in the Convert list? You can only see the currently supported crypto in the Convert field. If you can't find your desired crypto, it may not be supported at the moment.6.Published on 27 Sept 2023Updated on 29 May 20261,501OKX P2P verified merchant service agreement
You irrevocably authorise OKX and the Site to retain and process all verification materials you have submitted to this Site, including with limitation to the following circumstances: a) disclosure of relevant information as needed to provide required or necessary services to you; b) response to inquiries by a competent government authority or pursuant to a lawful court order; c) information provided to affiliates; d) disclosure of relevant information as needed for dispute resolution purposes.9.Published on 15 Sept 2023Updated on 28 Jan 2026753What should I do if the other platform didn't receive my withdrawal?
If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.Published on 18 Oct 2024Updated on 29 May 2026728How do I determine my company type and understand which documents I need to prepare?
Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure. Compliance officer: If your institution has a compliance department, the compliance officer can assist with regulatory compliance matters and confirming institution classification.Published on 13 Oct 2023Updated on 29 May 2026148