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Why do I have to trade on OKX Liquid Marketplace?
Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage. It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 29 May 202617How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026446How do I verify OKX's ownership and balance of the wallet address?
OKX snapshot data contains addresses, "I am an OKX address" messages and signatures, as well as BTC multi-signature redemption scripts. You can operate using the below steps to confirm that OKX owns these addresses. The BTC wallet adopts two signature methods: single signature and multi-signature Multi-signature adopts 2/3 signature, and each piece of data contains two signatures, which are signed by two private keys among the three private keys held by OKX.Published on 26 Sept 2023Updated on 29 May 20261,003How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,045How does futures spread trading work on OKX Liquid Marketplace?
Low margin requirements: benefit from lower margin requirements thanks to OKX's Portfolio Margin model, which offsets the risk of positions that have the same underlying and opposite directions. Volatility minimization: avoid the volatility risk of only entering one leg of the trade – both legs of spread trades execute simultaneously, or else neither does.Published on 13 Mar 2024Updated on 29 May 20266How do I verify my wallet address?
If you're withdrawing crypto to a new address, you'll need to complete a one-time verification to confirm that you own the address you're withdrawing to.Follow this step-by-step guide to verify your address and provide the necessary travel rules information. Firstly, when OKX detects that you are withdrawing to a new address, you will be prompted with a cautionary reminder. Please make sure to carefully read our reminders before selecting OK.Published on 24 Jun 2025Updated on 29 May 20263Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on 14 Oct 2025Updated on 29 May 20267How do I add funds into my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio.How do I add my funds? Go to Simple and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio?Published on 16 Sept 2025Updated on 29 May 20261How do I buy crypto with my cash balance?
You now have the option to buy crypto instantly with no fees using your cash balance. To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on 16 Nov 2023Updated on 29 May 20261How do I buy crypto with my cash balance?
You now have the option to buy crypto instantly with no fees using your cash balance. To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on 16 Nov 2023Updated on 29 May 2026365Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Published on 20 Apr 2026Updated on 29 May 2026Pay FAQ
How can I check my available balance in Pay? When you enter Pay flow, the available balance of USDG or USDC will display right below the pay amount.11. I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment. Find out what's Pay account is all about here.Published on 16 Sept 2025Updated on 29 May 20261How do I safeguard my Web3 wallet from fraudsters?
When users attempt to transfer assets, they find the wallet requires multiple signatures, and fraudsters can transfer the assets. Learn more about the TRON wallet multi-signature scams here.Published on 13 Dec 2023Updated on 29 May 20261,031Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on 13 May 2024Updated on 29 May 2026366Pay Passkey FAQ
You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?Published on 28 Apr 2025Updated on 29 May 2026193