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How do I avoid scams from off-site communication in P2P transactions?
They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.”Published on 11 Sept 2025Updated on 26 Sept 202515How to prevent phishing emails?
The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it. When the email address looks correct but the content feels suspicious Even if the sender address appears to be official, you should be cautious if the email content includes unusual instructions such as clicking links or providing personal information. In such cases, you should further verify the email's authenticity.Published on 24 Jun 2025Updated on 16 Dec 20253How can I protect myself from scammers?
Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent. Once you deposit funds, there is a significant risk of permanent financial loss. If you encounter this behavior: Don't engage further. Don't transfer funds to external platforms. Don't scan unknown QR codes. Report the user immediately through the platform’s reporting or appeal function.7.Published on 21 Aug 2023Updated on 3 Mar 202612,192Affiliate FAQ
You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate? As an invitee, you might be recalled if you haven't made any deposits, trades, or logged in for over 180 days.4.Published on 4 Dec 2024Updated on 6 Apr 2026726How do I add OKX widget on my phone?
You might be prompted to authorize permission to Display over other apps, allow it to continue. Note: in case you've skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure the toggle is on for OKX. (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screenWhat's the recommended device settings?Published on 15 Aug 2023Updated on 24 Apr 20266,001How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on 7 Apr 2024Updated on 11 May 202675What's OKX Card?
We don't issue physical cards. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app. With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on 24 Mar 2026Updated on 12 May 202676How do I check if an email is officially from OKX via EML file?
If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address. This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender.Published on 24 Nov 2025Updated on 4 Mar 202616Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on 15 Sept 2023Updated on 20 Apr 2026686How do I display historic orders on the chart?
Below is how you can start displaying your historic orders on the chart: Select Display on the trading chart Head over to the main menu on the trading chart and select Display Select Historical Orders Tick the Historical orders option to enable it Your historical orders will appear on the chart Once the page loads up, look up the historical order Hover over the historical order to view the details of your historical trade.Published on 29 Nov 2024Updated on 10 Sept 2025417How do I use the Futures Analysis tool?
Scroll over to the PnL ranking section after the Performance stats and the Trading calendar sections to view the statistics on your trading On the Web: 1. Hover on the Assets option on the menu and select Analysis 2. Once in, select the Futures analysis 3. Scroll over to the PnL by symbol section after the Trading calendar and Performance stats sections to view the statistics on your trading PnL by symbol data can be determined in several period of time optionsPublished on 3 May 2024Updated on 24 Apr 202680Why is Pay moving to Simple mode?
We’ll continue expanding features over time. Learn more about what Pay is all about here.Published on 27 Jan 2026Updated on 28 Jan 20264How does futures spread trading work on OKX Liquid Marketplace?
In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts. In crypto, future spread traders usually target either the Calendar spread or the InterCoins spread: Calendar spread: the spread between two contracts with the same underlying asset, the same notional quantity, but different expiry dates and opposite directions.Published on 13 Mar 2024Updated on 10 Sept 20256I haven't received the verification code
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead.Published on 16 Aug 2023Updated on 12 May 202633,045How do I buy crypto with GrabPay?
If you're looking for other processes of purchasing crypto, visit here.Published on 28 Jan 2026Updated on 26 Mar 2026