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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 29 May 20262,007Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
of their net value in the total value To test and verify the above claims, we need to build constraints such as: Claim 1: Total Balance Constraint (Constraint of a correct total balance) uts: user trace size, which is the number of rows of traces included in each user's data. sum: total user balance N: number of users Claim 2: Non-negative Constraint (Constraint of positive net equity) Claim 3: Inclusion Constraint (Constraint of inclusion of all customer account balance) According to above constraintsPublished on 10 May 2023Updated on 8 Sept 2025181How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 29 May 202612What is the New User Full Rebate Program?
Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/ tax/ investment professional for questions about your specific circumstances.Published on 16 Mar 2026Updated on 29 May 20264Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The root of the tree acts as a single value representing all user balances. Each user can prove their account is part of this tree by using a Merkle Path that shows how their account connects to the root. We also publish the total equity and debt summed across all tokens and users.Published on 21 Oct 2024Updated on 11 Feb 202694How can I do spot trading with the Jupyter Notebook?
How can I install the python-okx package? Once you start running a Jupyter Notebook, you can install the python-okx package by simply running the pip install python-okx in the notebook or in a terminal (or via command prompt for Windows):3. How can I create API keys? After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys.Published on 29 Sept 2023Updated on 29 May 2026561A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on 25 Sept 2023Updated on 29 May 20266,480Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on 27 Feb 2026Updated on 4 Jun 2026880Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on 26 Aug 2025Updated on 5 Jun 2026859Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 Jun 2022Updated on 29 May 202617USDⓈ contract FAQ
Yes, all USDⓈ futures support API interfaces, and the instrument_id is consistent with the frontend.Published on 17 Oct 2025Updated on 4 Jun 20265Learn & Earn Campaign that is only for Turkish users event rules
All rights reserved.Published on 24 Oct 2023Updated on 29 May 202638How do I trade smart with the right leverage?
all futures to 20x or lower.Published on 8 Aug 2023Updated on 29 May 20261,032What's Private Copy Trading?
All invitees: both direct invitees and invitees invited by your sub-affiliates through the OKX Affiliate Program. All traders: all copy traders, including those not invited via the OKX Affiliate program after configuring all above information. Select Confirm to generate the invitation link. Use the Share option to share with your copy traders Generate the invitational link once you've filled up the detailsHow do I manage copy traders?Published on 29 Aug 2023Updated on 29 May 20261,748OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on 26 Mar 2024Updated on 29 May 20266,677