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How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on 17 Aug 2023Updated on 29 May 20263,766How can I reduce trading fees?
To help you trade more efficiently, OKX offers several ways to reduce trading fees. Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements.Published on 19 May 2025Updated on 29 May 202670How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on 16 Apr 2026Updated on 29 May 20262How can I protect myself from scammers?
Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on 21 Aug 2023Updated on 3 Mar 202612,255How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135Understanding the risks of using digital payment token services
Price Volatility Risk Digital Payment Tokens (DPT) prices can rise and fall by very large amounts in a short span of time. This is called price volatility, and it's often more extreme than in traditional markets. Here's what you need to know: Speculative trading can cause large and sudden price swings. Market demand, breaking news, or changes in sentiment can shift prices quickly. Sharp drops within minutes may lead to total loss of your investment.Published on 17 Jun 2025Updated on 29 May 20263Pay FAQ
You can activate Pay in just a few steps, depending on whether you've completed identity verification. If you haven’t completed identity verification: Select Get verified on the Pay homepage to begin. Once that's done, return to the homepage and select Get started to create your passkey and activate Pay. Learn more here.4. How do I make a payment on Pay?Published on 16 Sept 2025Updated on 29 May 20261Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on 29 Jan 2025Updated on 29 May 202630How do I level up my trades with Mizar?
That means you don't need to deposit any funds on Mizar to trade, but you can connect to your exchange with API keys.3. How do I connect OKX to Mizar? Learn more on how you can create your OKX API key and how to connect it to the Mizar bot by reading about it here.Published on 28 Mar 2024Updated on 29 May 20265What's a futures trading bot and how do you automate trades with it?
This results in widening grids further out from the starting price. You can also add leverage to your trades to increase your position size relative to the margin used. When you’ve entered the futures grid bot parameters, select Create. On the next screen, check the order details and add a price at which to stop loss or take profit. Select Confirm to place your order.Published on 26 Dec 2023Updated on 29 May 202636Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on 12 May 2023Updated on 29 May 20264,888How do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on 22 Aug 2023Updated on 29 May 20262,537How do I buy crypto with Apple Pay?
Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available to Singapore residents who have completed account verification.Published on 11 May 2026Updated on 29 May 2026How do I buy with debit / credit cards?
If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while using my debit or credit card. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My debit or credit card transaction was declined, but I still see money deducted.Published on 22 Feb 2024Updated on 14 May 2026586What's the P2P Merchant Program?
Check with your payment service provider on the applicable fees.How long does it take for the Merchant application to get approval? If you've applied to become Super or Diamond Merchant, please allow 14 business days for the review to be completed. If you've applied to downgrade, we will get back to you within 14 business days. To downgrade, you may submit your request via the downgrade button on the Merchant application page here.Published on 5 Sept 2023Updated on 1 Jun 2026631