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X Drops Club United States
X Drops Club Terms and Conditions Last Updated: 4 December, 2025 1. X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or...Published on 5 Dec 2025Updated on 29 May 2026How do I stay safe from phishing SMS using the name OKX?
If you call it, you’ll be connected to someone impersonating our agent who may then guide you through a bogus account verification process—ultimately leading to loss of access to your wallet. First example of phishing SMS; these aren't legitimate OKX messages, and responding to them could result in account takeover or asset loss. Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed.Published on 9 May 2025Updated on 29 May 2026325What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 29 May 2026132What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on 19 Jan 2023Updated on 29 May 2026301How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Account Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on 15 Jan 2026Updated on 29 May 202633How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Published on 13 Oct 2023Updated on 29 May 2026148TradingView Subscription Codes – Terms and Conditions
Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX SG is not responsible for any changes in TradingView's pricing.2.8.Published on 23 Jul 2025Updated on 29 May 2026How do I manually set up spot grid trading bots?
Edits can be performed in all running states, except for STOP_DELAY_TRIGGER. This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Edit Parameters feature?Published on 6 Jun 2024Updated on 29 May 2026209Why is my deposit/withdrawal suspended?
If OKX states "Deposit and Withdrawal will resume immediately after system upgrade" in the latest announcement, there will not be further announcements. Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry.Published on 31 Aug 2023Updated on 29 May 20261,049How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 29 May 2026299Do I need to pay fees for deposit and withdrawal?
Note: if your deposit amount is less than the minimum limit stated on the deposit page, your assets won’t be credited to your account. Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.Published on 1 Jun 2023Updated on 29 May 20265,611How do I manually set up futures grid trading bot?
Edits can be performed in all running states, except for STOP_DELAY_TRIGGER. This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Edit Parameters feature?Published on 6 Jun 2024Updated on 2 Jun 2026103How do I verify an individual account?
Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions.Published on 25 Sept 2023Updated on 29 May 202631,433Why did my perpetual futures open or close order fail?
One-way position mode In one-way position mode, close limit order can't be placed, and a prompt appears stating that smart reduce-only can't increase the position. Since the existing closing order equals the position size, and the order price of the new order isn't more favorable than the existing closing order, the order cannot be placed successfully. 5. Extreme marketplace volatility During periods of high marketplace volatility, there may be delays in position updates.Published on 31 Oct 2025Updated on 29 May 20263Passkey FAQ
If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to the latest app version Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended. Using a passkey strengthens your account security and allows you to log in without needing a password.8.Published on 19 Mar 2025Updated on 4 Jun 2026136